Insure and Go Reviews

InsureAndGo.com is a shocking and cynical rip off. I was robbed on holiday in India. I lost £1,000 worth of the items that you would reasonably carry with you on a holiday: SLR camera + zoom lens, ipod, etc. I got a police report and I do have all the original receipts for these items too. But after checking the policy small print, I see that it states that all these items count as "valuables", and insureandgo.com will only pay out a total of £200 for "valuables"!!! So I lose £800 already. Yet the policy states I can claim up to £1,500 for stolen baggage. Therefore I can still claim up to £1,300 for my non-valuable items (towel, toothbrush, ..). Who would keep receipts for these things? What a joke. This is bordering on fraud. I feel totally cheated.

Like many others on these reviews - rubbish policy, complete waste of money...

Been buying their top-end insurance for years (who's the mug?), and this year for first time had cause to claim for a watch stolen out of our hotel bedroom. What a faff to supply all the info they need (incurring lots of registered post costs), and then they came back and told me they don't cover unattended personal possessions !

Remember to pack everything every morning and take all your belongings to the pool with you if you take out one of their policies!

Rip-off - do not buy their policies...

Airline lost my luggage for 5 days. Had to spend about 100 euro on clothes and essentials until my bag was returned (HALF what was "allowed" under my "cover"). My spare insulin was in my main bag. When my main supply failed, I had to go to hospital in Greece to get a new batch. Back in London, I was told (BY THEIR SUPPORT ...  Read the complete review

I've been with Insureandgo for 18 months and done a lot of travelling but never needed to make a claim. Monday morning (02/02/09) in London I was due to go on a coach tour in Europe only to realise that I couldn't make the journey across London to meet the coach to get to Dover, customer services for both the tour and insureandgo did ...  Read the complete review

I had to claim money for travel cancellation due to pregnancy. I had a talk with their customer service who provided me a claim number. Filled up their form, and got my money within couple of weeks. No questions asked.
Piece of advice: Read the policy documents and fill up the claim form very very carefully. Supply them with the proper documents. If your claim is valid (as per Insure and Go's policy), I am sure they will provide you the money.

My dad has always used Insure and go as our family travel insurance and his a financial advisor so he should know whats good, and so since I have started travelling on my own this is what I use. What is great about this insurance group os the simplicty of it. It will literally take you 2 minutes and you have a copy of your certificate ...  Read the complete review

I have an annual multi-trip policy and recently travelled from London to Toronto via Chicago. The flight from Chigaco to Toronto was cancelled due to bad weather in Chicago and we had to stay overnight. I contacted Insure&Go to make a Claim only to be told I was only insured for cancellations on the first flight - not any any further ...  Read the complete review

i baught a policy on 26 10 08 i got halfway to my destination when i had a 12 hour stop over to my conecting flight i started to feel unwell and did not fly on the second leg no one spoke english at the airport my documents were in transit so after spending a night on the floor of the airport had to pay a further 300 euros to get home i was shoked ...  Read the complete review

I bought a long term backpacker policy from these jokers back in April for around £170. As I had previous medical conditions I rang up to take the policy out where I was assured my conditions were covered as standard and not to worry. I also explained that i would be going abroad for 3 months then returning to the UK for 2 months before going ...  Read the complete review

Avoid. Any belongings worth anything are classed as "valuables" meaning even if you lost £500 worth of camera, mp3 etc you would get a max of £100. Thats in the smallprint. They are also very awkward when making a claim. They ask for details of everything and put barriers up.

Not bad cover for the price, I haven't claimed so not sure about the service. What I don't like is the automatic renewal letter I have just received which seems like a shoddy trick - even if I wanted to renew this would have stopped me.

I have to say I disagree with most of the reviews on dooyoo regarding Insure and Go. I have been insured with them for the past two years and had no problems. Their policies are competitively priced but not the cheapest - I paid about £58 for an annual policy this year however plenty of cowboy companies on the internet charge far less. they ...  Read the complete review

I have just received a letter from insure and go stating that they will automatically debit my card and renew my travel insurance when it runs out. What a cheek! I don't recall signing up for that deal. They are saying that they will take £86. If I go online I can buy the same insurance for £80. Where's the customer loyalty in ...  Read the complete review

I lost a filling while on holiday in England. It was a Sunday, so I'd have to pay for treatment, so I called the number Insure & Go provide for claims queries. I explained the situation, including that I was in England, and she said she'd call back. This she did, and told me that I could claim so I went and got the treatment at the cost of ...  Read the complete review

Absolutely awfull, i have even gone to the setups of setting up my own website documenting my experience funny enough www.dontinsureandgo.com

Basically your not entitled to food or water when delayed on holdiay due to a menidal emergency

avoide them at all costs

Satisfactory and then very very bad. Earlier this year I had to make a claim which Insure and Go settled quickly and fairly. "Great" I think and purchase a 13month single trip policy. I discover two days after giving my card details to Insure & Go that they have fraudulently taken £250 out of my bank account, pushing me over my ...  Read the complete review

I too, took out an Annual travel insurance policy with InsureandGo and they persisted in attempting to renew it automatically. I received an email informing me..."We wrote to you a little while ago letting you know that your Travel Insurance policy renews on 12/11/2007 As we've not heard from you we will debit £ 55.00 from ...  Read the complete review

Automatic renewal Overcharge with insureandgo!!! I have an annual black cover with insureandgo that has just tried to renew my cover automatically (as it is expiring). Having checked their website, they are offering to renew my cover for 7.5% MORE than is available for new customers online. So rather than offering you a discount for loyalty, ...  Read the complete review

don't know what you're all wittering on about! I was ill in Peru and the help I got was amazing - my claim was paid with no probs at all - had my bag stolen too and the same thing there - guess the rest of you were unlucky. Like all insurance things you just have to read the key facts book and you should be ok. Policy's a bit longwinded but I'll ...  Read the complete review

Made a claim with them a few months ago for a damaged suitcase. Must say contrary to a few of the reviews on here I was impressed with the speed and ease of the claim and as such would reccomend them.