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Tesco Travel Insurance

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15 Reviews
  • Have to go to store
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    15 Reviews
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      30.10.2012 18:58

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      But when you try to make a claim they drag it out for ages and ages then send you a letter asking you to ring them at which time they tell you that they are unable to pay out.Why they cant simply tell you that in the letter i dont know maybe its a sick joke getting you to waste even more time on them.My friend put is claim in with axa the same day as i did and got a full refund within 4 weeks i had to wait 7 more weeks to be turned down so i will be going with Axa from now on.

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      19.07.2010 18:23

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      Unfortunately I was caught up with the Volcanic ash problem so was therefore ENTITLED to £400 from Tesco.What with 'cheques not arriving', 'not being stopped' etc my claim is still ongoing some 2 months after Tesco informed me it was being processed.Its clear to me that Tesco make a huge profit due to not paying either suppliers or customers.Its about time the british public stood up to them. Don't touch this Travel Insurance. It may be cheap but its pathetic.

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      27.03.2009 20:47
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      Don't waste your money!

      Me and my partner took a recent holiday to Salou in Spain. Tesco Travel Insurance was the cheapest deal so we decided to insure with them. What a mistake that was!! Just before boarding our return flight to the UK our plane was struck by lightening meaning we couldn't fly. Thomas Cook, the airline we had booked out holiday with, were a complete disgrace (I'll save all of that for another review) and we were stranded for 28 hours in Reus airport (one tiny shop and cockroaches everywhere). All we were offerred to eat during this time was Fish soup and duck. After explaining I was a vegetarain I was told there was no alternative. So I had no option but to purchase my own food. When we finally arrived back in the UK we discovered our luggage had been left outside in the storm!! Everything in our cases was soaked and a lot of the presents we had brought back for family had been ruined along with some of the clothing dye running and ruining our new clothes. I called Tesco insurance expecting to receive compensation from them. (we also tried to claim from Thomas Cook - who gave us absolutely nothing!!!). We were both offered £20 compensation for out troubles - it didn't even cover the cost of the taxi we had to to get home from the airport as we had arrived after the last bus (which we wouldn't have done if we'd even been 24 hours delayed). After complaining Tesco offered us another £10 - what an insult!! Never again will i use their insurance!

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        17.11.2008 14:55

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        Lost Baggage Claim on Tesco Travel InsuranceKim Allen raves about Tesco travel insurance, but doesn't tell us how good they are in the event of a claim!!We took out basic travel insurance and had to claim for lost baggage. Had everything I needed to claim, religiously kept all receipts, tickets, proof etc. etc. and it has so far taken 15 months of terrible communication and inefficiency. Give me a little insurance company with one contact to speak to anyday!!Yes they are cheap, but that they also have a lot of customers and it shouldn't mean that the claim process is so unprofessional.

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        30.10.2007 13:32
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        Tesco do not deliver when you need them to

        Please don't buy Tesco travel Insurance. We took out cover for a year and while in Italy I had a phone call to say that my mum was very poorly and obviously we wanted to get back to the Uk as fast as we could. Our tour rep was brilliant getting us back to our hotel from Venice so that we could contact Tesco. It was the worst 24 hours I've ever spent - I explained the situation and that we had to get back to Luton and was assured that we would get a call back with our flight options. I had my card ready to pay but we didn't receive one call from them! We rang again and then I took a call from my sister saying mum had died. We rang a further 3 times and I assume that they have caller display because we'd get through only to have the phone put down. I've written and complained but to date (3 weeks later) have no reply. Leave them well alone..

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          07.06.2007 22:54
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          buy elsewhere

          tesco travel insurance- don't waste your money! me and my wife we're conned out of nearly two hundred pounds while on holiday in cuba, by a man dressed as a travel rep, tesco won't pay because we gave over the money willingly- so apparently fraud isn't stealing anymore- also they won't give us anything for a days lost holiday. We gave tesco our money willingly and they don't want to give anything back- so they conned US.

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            01.11.2005 23:36
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            Really BAD Service

            If you are looking for cheap travel insurance, then yes tesco may fit the bill, but be warned people, they don't like to pay I have just had a claim refused for cancellation to the tune of £5000 We had to cancel our honeymoon due to father in law being diagnosed with lung cancer I don't know how they sleep at night Every Little Helps indeed Mind you they did offer £100 for the way they have handled the case In Summary, Tesco Insurance is not worth a carrot

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              04.05.2003 06:16
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              I have a spinal stenosis, and my husband has heart disease and, as we're both pensioners, were were finding it almost impossible to get cover for travel in Europe. We were either quoted ridiculous premiums (£ 150 each in one case) or refused cover on the grounds of 'pre-existing medical conditions which might necessitate repatriation'. We eventually got quotes from Tesco for under £30 each. There was no lengthy medical exam or reports from specialists, no silly questions and it was all arranged over the 'phone. All the underwriters wanted to know, was whther our conditions had changed at all in the last year (in frequency or severity) and whether we had seen a specialist recently (yes, in my case, which bumped up the premium). I do not know how good this company is to deal with if you actually have to make a claim, but why should you pay more or be refused cover for your handbag being stolen because you have a bad back?

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              13.03.2003 05:39

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              • "Have to go to store"

              Why buy insurance from a supermarket? - Advantages: Brand name backing, Not most expensive - Disadvantages: Can't buy online, Not cheapest , Have to go to store

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              07.10.2002 17:57
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              Holiday insurance is a must but it is so expensive. We looked around for not only a cheap one but one that was cheap and gave us a good deal if anything went wrong. We found it with Tescos of all places. Tescos has really brought the price of travel insurance down and it is so easy to arrange. Once you have decided where you want to go, when you want to go, for how long and who you are going with the rest is easy. All you have to do is have a tescos clubcard. Dont worry if you havent got one as you can get one straight away in Tescos for immediate use. Next go to Tescos and look along the end shelves where you will find "Travel Insurance" and lots of folders. You have to then choose the right folder. First choose whether you are going to insure as a single person, a couple or a family. Then choose whether you are going Worldwide/long haul, or Europe. It really is that simple. We wanted Worldwide for 8 days for a couple and the price was £54.99. Compared to some that price for exactly the same was in the £80 - £90 range. To buy a "couple insurance" you must both live at the same address. For that you get up to £2,000,000 medical money, up to £1.250 personal possessions, £100 emergency replacement of personal possessions, £400 personal money, £2,500 cancellation, 2 million personal liability, £2,500 delayed departure and £200 lost passport and legal epenses and disputes up to £15,000 This we found suited us. To pay for it you take your insurance up to the tills with your tesco clubcard and money. The cashier will then ask you when you are travelling. You will then find the details on your till receipt and off you go to enjoy your holiday. If you are not a regular clubcard user you do exactly as you would for a clubcard user but when you get home look at the receipt. On it will be a freephone telephone number for you to telephone and register your card. You will also be asked when you are going on holiday, the names of the people travelling and your date of birth. When that is completed and it doesnt take long, you too will be insured. Dont forget that you also get clubcard points for buying the insurance. If you have a credit card you can save yourself going into tescos and order the insurance over the phone. They will insure you immediately if you wish if not they will send you everything in time for the holiday. This does cost you a couple of pennies more doing it this way. Whichever way you choose to do it, it is cheap and efficient.

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                06.10.2001 01:07
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                Looking for single cover travel insurance this week, I stumbled upon Tesco Travel Insurance, who were quoting me just over £40 for a week and a half visit in America. This was certainly one of the best online quotes I received, with only Asda being cheaper. However, when you look at the actual sums insured, the Tesco insurance was better value. You get up to £5 million of health insurance, far better than teh £2 million others were quoting, and particularly important when travelling to America, whihc has some of the highest medical expenses int he world. You also then get standard amounts for other areas, such as up to £1500 for personal possesions (£250 single item limit), £500 of personal money (not travellers cheques - your cheque company will replace these if lost or stolen), cancellation of jpurney cover, curtailment of journey cover, personal accident and legal liability, delayed departure (needs to be over 12 hours), loss of passport expenses, and legal assistance. The excesses are usually £35, which is lower than some companies who levy £50 excesses. Check these as the excess can often outweigh the value of e.g. cameras that are most likely to be lost. I couldn't process the insurance over the internet, which refused to accept that I was over 18, despite entering my date of birth correctly! Howebver, on ringing the local phone number, the insurance was set up swiftly, and the telephone operator was very helpful and polite, with the policy arriving the next day. Great service!

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                  30.05.2001 21:59
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                  Today I asked for a quote for annual family travel insurance. This was worldwide including North America. We travel to Europe and Canada. The quote included a 5% discount because I am a Tesco Clubcard holder and is valid until the end of June. There is £35 excess on all benefits. They want £101.32 and the underwriter is UKI Insurers who are reputable. This is a good price when I look at similar quotes from my bank and major travel insurance companies. As it turns out I'm not going to take the insurance out as my current provider will give me better coverage on most items for the slightly less amount of £99, e.g.. £10million medical expenses as opposed to Tesco's £5million. The excess is £50 on all items, so it is all give and take. Also I can take part in all water sports and two skiing trips per year with not extra costs. I insure through Canadian Affair travel agents. But I had to write a review, to relate the crazy question Tescos asked me. I hope this was a genuine mistake by a overworked and tired operator and not an indication of their true customer service quality. I was asked if I intended to engage in any water sports. I said not unless they considered fishing from a boat in the lake a sport. The operator asked me to hold the line and came back a few moments later only to ask me whether or not the lake was freshwater or saltwater? Forgive me if I am wrong, but all lakes are freshwater, are they not?! Yeah yeah, SaltLake you might say. No. All in all I think it is worth a quote as the prices seem competitive, but it is still worth shopping around.

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                    09.03.2001 00:19

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                    A lot of people plan their own holidays now instead of through an agency. You can buy the air tickets and accommodation separately but you must have good insurance. I wanted a cheap insurance but I also wanted a good one. On telephoning around everywhere I could think of, and reading opinions, I tried Tescos. It was so easy to arrange. Just telephone them and they come back with all the details there and then and will send you everything immediately. I will use them in future as well as what they said they would provide they did not only cheap but efficient as well. Hey and you even get points on your card so when you telephone them have your card handy as this made it even cheaper than ever.

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                    13.08.2000 04:46
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                    Being on a tight budget when purchasing a holiday to Singapore from Premier Holidays, we decided to shop around for travel insurance as Premier were asking £50 each for the 10 days and the travel agent we went through could only offer £59 each!! We checked out Nationwide insurance which was better as we could get a deal for two people for £80 but still decided to see if we could get it any cheaper whilst still having the same amount of cover the others were offering. I had never even thought of Tesco insurance, infact I don't think I even knew they offered travel insurance, I just happened to be shopping in there and spotted a leaflet at the till. I figured I might as well give them a call just to see what they were offering and what price we could get. The girl I spoke to was very helpful and told me what cover was available and I checked the amounts off against the other quotes I'd had. I think Tesco offered half a million less for hospital bills or something, but considering they all offer millions anyway we decided it was hardly a consideration. Because Tesco offer insurance by the day we managed to get the insurance for £34 each, thus just paying for the 10 days rather than 14 which the others were offering. The documents arrived a few days later and that was that. Luckily I didn't actually have to use the insurance and so can't comment on that but from what I have seen Tesco travel insurance appears to offer a very similar package to many other insurance companies but with considerable savings.

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                      07.07.2000 16:56
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                      On having to have to purchase travel insurance separate as not doing the trip through an agent we had to phone around to find the cheapest. Admittedly Tesco was far down our list of get quotes from. Having had quotes vary from £80 to nearly double that in travel agents we finally telephoned Tescos. For what I needed they were £58. This was amazing especially as when they told me, and yes afterwards I checked on, what they were offering was exactly the same as others quoting 3 times as much. You can also do Tescos insurance at the last moment and they will give you a help telephone number and your insurance number to take with you if the policy hasnt got time to arrive.

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