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Beware the Small Print! -  Travel Insurance in general Travel Insurance
Travel Insurance in general 

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Beware the Small Print! (Travel Insurance in general)

kemca

Member Name: kemca

Product:

Travel Insurance in general

Date: 30/07/00 (209 review reads)
Rating:

Advantages: none I can see at present

Disadvantages: out of pocket

We travelled to Florida earlier this year via Schipol. Unfortunately we were delayed an hour in Edinburgh and missed our connection in Amsterdam. As it was Queen's day ( their busiest day) we unable to continue our journey until the next afternoon and had to spend the night in Amsterdam - not much fun with 2 kids, no local currency and no luggage ( this had already been lost between Edinburgh and Amsterdam!)
When we returned from what was THE best holiday ever, we filed a claim with our travel insurance ,to then be told that we were only covered for delayed departures(over 4hrs) from our original airport.
We are now having to pursue a claim against KLM since they advised us to get on the first flight even though they knew we would miss our connection ( I don't hold out much hope of success!).
So please take heed and check your on travel insurance before you leave. Although it didn't spoil our holiday I think this was due more to our determination than anything else

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Overall rating: Very useful

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Last comment:
sue.51

- 09/05/01

I would have thought that the airline would have been responsible for a missed flught transfer rather than the insurance company. It may be worth checking the small print on the airline tickets - we frequently hear and see of airline passengers being given compensation for delayed services, I would certainly try this route, judging by the date of the op, I hope you have tried this and had success.
Sue
Sue


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