I am very disappointed with Bid-TV. I purchased the electronic locators and transmitter two weeks ago. paying £6.99 for the goods and £7.99 for postage!! I felt that such high P & P was rather taking a liberty. When the goods arrived, I found they were faulty and I telephoned the Customer Service team. I was asked to return the goods by Recorded Delivery and advise the team of the number allocated to the Recorded Delivery service. I did so, after being assured that my postage costs would be reimbursed.
I have now received a notification on e-mail that I have been reimbursed only for the cost of the faulty goods -- £6.99. I am therefore out of pocket to the tune of the original P & P cost (£7.99) and the return postage (£2.41). It is ludicrous that the customer is expected to be responsible for P and P plus return postage costs when the goods are faulty.
Unless this matter is resolved, I will not shop again on the shopping channel - the risks of receiving faulty goods, makes the purchase non-viable - you will note that my post and packing costs were considerably more than the goods I purchased - how can this be an attractive purchasing medium.
Mr M Farrell - MANCHESTER