Product Type: other TV channels
Newest Review: ... answered phone , said hello then the phone went dead. checked 1471, it was bid tv. waited up till1.00am for another phone call then wen... more
Customer Service at Bid.TV
Author Name: Big Bri
Advantages: Easy to purchase as I ma disabled
Disadvantages: Customer service when needed are virtually non existant
Customer Service for Bid.TV, Price-Drop.TV and Speed-Auction.TV are fine until you need them when something goes missing, or goes wrong. Thats when you would think they would come into their own and help sort out your problems.
This is not the case with sit-up channnels. On several occassions in the past I had reason to complain re things being left in the open in the garden or not being rec`d and wrong item sent or broken etc.
I started using them again and lo and behold I Was recently sent a wrong item. This was returned the following day.
After a week and after receiving an email stating my refund for the said item would be repaid onto my credit card. As there was no mention of the refund for the postage charged I sent them an email asking for this to be added to my c.c. An email was then received from bid.tv asking me to fill in the return slip that came with the item purchased and return the said item to them
Their customer service clearly do not read emails properly or check ref number sent, otherwise they would have seen the aforementioned item had already been returned and a confirmation email sent back to me.
It looks like I am in for yet another marathon battle.
Summary: A gamble whether you get the right goods and receive help if needed
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