A vision of the future (BT Vision)

Member Name: Hellraiser77

Product:	BT Vision
Date:	09/04/09 (96 review reads)
Rating:

Advantages: Easy to use and large capacity PVR, On Demand Service

Disadvantages: Having to deal with BT's customer service and sales team

If you are looking for the best TV/telephone and broadband package then can I suggest you look no further.
I say this for two reasons - 1) Once installed you'll never look back and 2) If your experience is anything like mine you'll need plenty of free time so that you can wait on the end of a phone in order to get it installed.
You see, the problem with BT Vision (indeed BT as a whole) is that the guys who come up with and develop the products must be up there with the best in the world. But the guys who sell these products, and the after sales departments seem to share one (severely -damaged) brain cell.
I won't go into the problems I had, mainly because it took a 2,000 word letter to their MD to get near to rectifying the problems - so you can imagine how bad things were. In short, receiving the equipment was proving nigh on impossible!
What I will go into is that now everything has been rectified I'm delighted with the set up I have and, more tellingly, so ids my TV addict girlfriend.
Put simply, the built in dual-channel recorder and the EPG used to navigate it is superb, the range of channels on offer is (while only Freeview) enough for us and the On Demand packages are, quite frankly the icing on an already very pleasant cake.
And all this for a very low cost (or nothing if you can get the right deal at the right time).
My only concern is that BT Vision doesn't seem to be spreading to the masses quickly enough. I suspect that the requirement that you are a BT Broadband customer is the problem and they would do well to maybe sacrifice this exclusitivity because I would hate to see them discontinue this fantastic service.

Summary: Never has the saying "no pain, no gain" been more appropriate