Ideal World Reviews
Product Type: other TV channels
Description:Home shopping via TV. Available on Sky and NTL.
Newest Review: ... off, put on hold, told someone will ring me back and they didn't I just want my money back.Ideal World if you read this I hope you are no longer Trading because of the upset you have caused me.In my opinion your Customer Service team are not interested in my concerns,they are disrespectful, as once I was asked to ring back because there was a disruption at their end, on calling back there was ... more
Customer Ideal World Reviews (207)
by mround - written on 19/07/13
I have had an upsetting experience with these people.They sold me a faulty Oekaki sewing machine.I reported it as soon as I knew there were problems with it.They were supposed to send a courier to collect it .This didn't happen.I contacted their Customer Services and they said they had spoken to the Courier and that someone would be picking it up later that evening.Guess what no one turned up.All I was told was "Don't worry".I asked if I could have next day collection, to be told I had to arrange another day for pick up.I did not want any delay in getting this back to them. They seemed to have no sense of urgency. I have written and emailed this company ... Read the complete review
by - written on 15/07/13 (Somewhat useful, 74 readings)
2 days ago I placed an order not realising that the estimated delivery date was so far ahead it was not of any use.. Today I called customer services to cancel the order and given the paperwork suggested the order was still being processed that should not be a problem -- we are talking two cd. Unfortunately I am told by one customer manger, two floor managers and one senior floor manager that apparently whilst they recognise my right to cancel the order under the distance selling regulations they were unable/unwilling to do so..apparently their system does not allow them to do so ?? Now why their system allows them to negate the distance selling regulations I .. Read the complete review
by Sertabs - written on 16/04/13
Three weeks ago now, I ordered a power machine, yodel delivered it, buzzed me and took him ten minutes to get to my door, now this machine is 30 kg and he was banging up my stairs and dumped it outside my door Suprise suprise didn't switch on when I plugged it in I called them was asked to call back in an hour same thing next two times that day then called again ring back in three hours Manged to speak to an Indian and it was difficult but anyway he said he would get the courier firm to call me to set up a collection date Thought grt at last, NOPE waited a week called ideal world again this time all I get is call back in an hour then three hours ... Read the complete review
by Ideal world are not - written on 12/04/13
On 30.03.2013 I wrote an email to these people, not wishing to phone and be fobbed of by someone whose first language is not English, I got an automated reply, a few days later I again emailed no reply,on 10.04.2013 I again emailed them automated reply, 10.04.2013 plastered my complaint all over facebook, they asked me to send a private message this I did, I'm not holding my breath for a positive outcome. They don't seem to understand that most of the things they sell are available else where at a similar or cheaper price. Their 'bargain' prices are the same as other retailers ordinary prices. Often with no postage cost.
by brassedoff144 - written on 07/02/13
I made my first order with create and craft (IW sister channel) in November ordering myself the pick of the week sewing machine. Well it never turned up, despite receiving an e-mail stating it was despatched and would be with me within 3 working days. To cut a l-o-n-g story short my experience with customer services is the same as everyone else here - very poor, unable to get through by phone, no response to e-mails and even no response from a letter to the Chief Exective. After much frustration I did finally get a response, a refund and some vouchers. So as not to lose out completely on joining the create and craft club I was suckered into placing another order but . Read the complete review
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