Ideal World

I ordered a steam generator iron 23 october, it was sent to the wrong address, and it has just taken me twelve phonecalls and being cut off four times and them not able to hear me 7 times, they finally heard me when i said 'If you tell me you can't hear me i'm suing you'. Said they will refund in 10 days into my bank account. Assured them that if it doesn't appear in my bank i will sue them. I think small claims court has to be over £100 which mine wasn't. Disgusted at their lack of service. Felt very sorry for the last lady i spoke to who was very kind. Shall rescind if she doen't replace my money as promised. DON'T EVER USE THEM!

Ideal World is a home shopping channel which is viewable on Freeview channel 22, Sky channel 644, and Virgin Media channel 747. They sell a large variety of items covering electrical, crafts, IT equipment, garden plants, fashion, kitchenware, as well as various other items. Earlier in the month while I was channel surfing, something caught my eye, it was something on Ideal World. A pair of Hawaiian Palms which are rare decorative houseplant, for sale at the very reasonable price of £24.99. I say very reasonable as I've seen these plants from several online retailers starting at £19.99 each (before postage) which makes Ideal Worlds price well - ideal. ...  Read the complete review

Like the other review. I also ordered the Bissell Proheat 2x 9200E carpet cleaner with a bonus 3 free wash and protect solution from Ideal World back on the 18th April 2009. Like the other reviewer, I never received the bonus 3 pack wash and protect. Upon speaking to Ideal World CS in India several times and sending countless nos of e-mails I was promised numerous times that the solution would be sent out to me. Still nothing after 6 months. As a last ditch attempt I wrote a letter 4 weeks ago to the Head of CS. I finally got a call from them apologizing for the error and was advised that they would refund me £20.00. Persistance pays off I received the £20.00 seven ...  Read the complete review

I have been an Ideal World customer for many years but I was so annoyed with the service I received today that I not only rang customer services to complain, I cancelled my order and cancelled my membership. Through no fault of my own, while ordering something today, their systems were down and I was told to hang on, which stupidly, I did and I was using my mobile. The call cost me £7 and they had the cheek to then ask me to phone back to make sure the order had been placed properly. I will never shop with them again. QVC and the bid channels are far superior and I have had wonderful service frrom them. Ditch Ideal World - they are rubbish.

IDEAL WORLD????? Nah its about to get a whole lot worse!!!!
The ever so kind bosses have decided to take the customer service back over to India.. I called up this morning and after being put on hold for 15 minutes i asked to speak to someone English, to which i was told that there is no more English call centre.
It is utterly ridiculous.. How on earth can these none english speaking people deal with our complaints!!!!!!!!!!!!
Bring the customer service back to the UK before you lose all of your customers. I personally will not be ordering again.. The service is bad enough without having to call India to chase it.. I suppose its all about money?? But what about keeping the customers happy??
At least when it was in UK they would deal with it best they could and you could understand them!!! UTTER MADNESS!!!!!!!!!!!!!!!!!!!!!!