It Wasn't Ideal For Me (Ideal World)

Member Name: eyedo6789

Product:	Ideal World
Date:	11/03/09 (278 review reads)
Rating:

Advantages: A Big Range Of Products

Disadvantages: I Experienced Poor Product Quality & Poor Customer Services

Ideal World is a UK shopping channel broadcast on Freeview, Freesat, Sky Digital & Virgin Media.

It has been on air since the year 2000 and when it first screened, in my opinion, was attempting to copy much of the basic format of the existing larger QVC shopping channel.

They did this successfully and in its first years I used to order products from it as well as enjoyed watching the presentation skills and general interesting banter and rapport with the viewers of presenters such as Paul Lavers (the late) Steve Whatley and Debbie Flint.

However, I will never order from them again and I'll only view their channel if a product I'm interested in is on and then I'll buy it from somewhere else.

The reason is that the last product I bought was a pack of two air conditioning units that had an added feature of an internal chamber that you could fill with cold water and ice to get the air coming out even more cold.

When I opened the first one, nothing I could do would get it to work. The instructions with it were very poor and basic and there was NO technical support line or web site given. It was also from memory a totally unbranded, unbadged, unnamed product. The cheapest of the cheap in terms of build quality. If there was a name on it somewhere it was an unknown name to me that I had never heard of.

During the television presentation of the product it was not made clear that it was unbranded or that it had no technical support with it. In fact the presenters were raving about it for hours about how superb the product was. I think, from memory, that it was a "Pick Of The Day" which is a product shown throughout a whole day at regular intervals.

It was bad enough for me that no technical support was available but made worse that I had this very "cheap and nasty" looking product that combined electricity with water which now greatly concerned me from a safety point of view even had I been able to get the thing working.

Anyway, I phoned Ideal World and asked if they had a technical support number they could give me. They didn't have one and they didn't seem in the slightest bit bothered about my situation or query.

So I had no option but to send it back.

I filled in the returns labels and it was collected by a courier a couple of days later.

Then the fun began!

It took me about 6 weeks to get a refund and only after numerous telephone calls to an overseas based call centre.

Eventually after much chasing I got a refund but the whole experience left me dismayed with the poor quality of the product and the poor customer service.

Summary: I Would Not Order Again From Them