I have been a customer of ideal world for a few years now and never had any problems,However on the 22july 2011, I ordered a black washing machine which arrived and had big bashes in both sides.I phoned ideal world up to come and collect it which was a joke I waited in the whole day no one arrived to uplift the machine,they arranged another day one man came so he couldnt take it himself eventually on the 16th august 2011 two men arrived at 7.55am, took the machine away and i have been argueing with customer service since then,although they certainly do not deserve to be called customer service. Every time I phone up which must cost a fortune all they say is I AM SORRY that must be there first words they are taught, It is so anouying, they dont even answer my emails , I dont even think it is back in there system which means it is obviously lying in someones house. I will never use this company again please do not go near them .only gave a star as it would not let me progress any further'