Product Type: other TV channels
Newest Review: ... off, put on hold, told someone will ring me back and they didn't I just want my money back.Ideal World if you read this I hope you are n... more
Room For Improvement
Author Name: S Marshall
I have used this channel for many years and have always been very satisfied with its performance.
However it seems to have deteriorated drastically recently. I had cause recently to contact them regarding a lost order, which was being delivered directly from the manufacturer. i was palmed off by customer services everytime I contacted them, nobody could tell me what was going on, my Emails were NEVER answered, and on top of this they had already taken the first flexi payment.
It was atrocious customer service, and nobody seemed to be bothered that I was still waiting for the item to be delivered. I spent over £15 on phone calls to customer services over something which was not my fault, so they were at fault and I was the one who was out of pocket while they gained money from my phone calls, and they call that customer service, I call it profiteering.
Summary: Needs to revise customer service training
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