Product Type: other TV channels
Newest Review: ... off, put on hold, told someone will ring me back and they didn't I just want my money back.Ideal World if you read this I hope you are n... more
EX-POLICE NOW TO TAKE COURT ACTION AGAINST IDEAL WORLD
Author Name: Allan West
Advantages: HAVE FOUND NONE
Disadvantages: ILLEGAL CONDUCT, APPALLING CUSTOMER SERVICE (FOREIGN SPEAKING), CRAP PRODUCTS, STAFF & MANAGEMENT.
My advice as a former Royalty Protection police officer is to AVOID this shambolic and shameful company. I place great value on good service and products ~ BUT EVEN WITH THE BENEFIT OF THE DOUBT BEING STRETCHED BEYOND CREDIBILITY, Ideal World are total ROGUES.
I have sought to get an eMachines laptop replaced (which was faulty on delivery and acknowldeged in their email received to me after one month of complaints and waiting) since June 2011.
Ideal World have tried every trick in the book to evade, block, avoid and ignore the matter, deliberately and repeatedly breaking the Consumer Credit Act, the Sale of Goods Act, the Data Protection Act, and then committing Criminal Harassment (section 40, Administration of Justice Act 1970) by instructing debt collectors, despite the matter of 2 final payments being withheld as they were notified the matter was in dispute.
They ignored me, and ignored the debt collection company who asked them what they were playing at.
Sadly for Ideal World, they have chosen to mess with someone who has a firm grasp of regulatory procedures, the law in respect of criminal action and compensatory matters, Sale of Goods Act, Data Protection and the Consumer Credit Act, and who won't be bullied, misled or pushed around by unethical and unlawful companies or personnel.
Clearly they think they are succeeding in delaying the matter indefinitely ~ what has actually happened is that I have developed for Court use a recorded catalogue of evidence in the form of telephone calls, letters, emails to and from Ideal World's many personnel involved (yes, you'll get shunted from person to person, and department to department, as their standard practice in the hope you'll give up).
There is a saying, give someone enough rope and they'll hang themselves! If they had any brains they would have seen this coming from way back.
These are the personnel who have been personally made aware of the problems, resolution required and intended court action, as well as forwarding complaints to Trading Standards, BBC Watchdog and as many national newspapers as possible, a ROGUE'S GALLERY if you wish to call it that:
(A) Mr Michael Hancox, Ideal World Chief Executive Officer (unprofessional, never responded)
(B) Mr Ian Jebson, F.C.A., Ideal World Financial Director (unprofessional, never responded)
(C) Mr David Peck, Head of Customer Service (wrote to say dealing but did nothing after - TWICE)
(D) Mrs Steph Bali, Ideal World Customer Relations Officer (would not speak with me, misrepresenting legal situation)
(E) Miss Claire Elmer, Ideal World Customer Relations Officer, (misrepresenting legal situation, will not produce Data Protection / Contract evidence requested).
SO, THE MATTER WILL NOW BE TAKEN TO COUNTY COURT, WHERE I WILL BE SUING THIS COMPANY AND CLAIMING COMPENSATION FOR PSYCHOLOGICAL DISTRESS, FINANCIAL LOSSES AND DAMAGES INCURRED, PLUS MY FEES AND COMPOUNDING DAILY INTEREST.
THE MATTERS OF COMPLAINT WILL BE PASSED TO TRADING STANDARDS, TO DATA PROTECTION COMMISSIONER, AND TO BBC WATCHDOG.
A final message to Ideal World if they monitor this site for comments, I don't play cards because I am no good at bluffing ~ I just go for the legal throat when I have acquired sufficient evidence for success!
FOR EVERYONE WHO IS LOOKING AT IDEAL WORLD AND DECIDES TO DEAL WITH THEM, EVEN AFTER READING ALL THESE UNSATISFIED COMPLAINTS OF THE SAME CONDUCT AND IGNORANCE SURROUNDING BAD PRODUCTS, THE MOST APPALLING SERVICE ENCOUNTERED, AND BLATANT CRIMINAL BEHAVIOUR ~ WELL, IF YOU'RE DAFT ENOUGH TO BUY FROM THEM IN SPITE OF OVER 200 POSTED COMPLAINTS & WARNINGS FROM CUSTOMERS, DON'T BE SURPRISED WHEN SOME SAY YOU DESERVE ALL THE GRIEF AND DISAPPOINTMENT YOU'LL GET FROM IDEAL WORLD!!
Summary: TAKE THE 200+ REPORTS ON BOARD ~ AVOID IDEAL WORLD, FOR GOD'S SAKE!!!
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