Product Type: other TV channels
Newest Review: ... unprofessional and underhanded to say the least; having had numerous battles just to get a simple refund after goods returned. I wanted to... more
Avoid this company like the plague
Author Name: tessa
Disadvantages: Terrible customer services only accessible on premium rate phone lines.
I ordered a CEL multitool from this company and recieved the item today. The item was a cordless multitool and came just chucked in a box without any instructions or warranty or packaged in any way. The tool was there and the charger but no battery or any connector to attach said tools to the item. Also there were meant to be 60 attachments and i think there might be about 20. but with no instructions or contents guide or whatever it is hard to find out what else is missing.
I immediately called the only contact number which is a premium rate number. This kept me on hold waiting for about 15 minutes at my expense. Then the Indian call centre chap told me i would get a refund once the item was returned but not before. I would need to send it back to them and once they had agreed it was received they would send another. I explained i needed it urgently for work i was doing but he said this was not their problem, it would probably be with me in another 2-3 weeks.
Having seen other reveiws i can see i will be lucky to ever get a replacement. No doubt they will say i have returned an incomplete item and refuse to refund me.
I will never ever use this company again. The tool was apparently cheaper via ideal world but I can assure you it is not worth it. Avoid at all costs.
Summary: Terrible customer services and impossible to deal with problems