I made my first order with create and craft (IW sister channel) in November ordering myself the pick of the week sewing machine. Well it never turned up, despite receiving an e-mail stating it was despatched and would be with me within 3 working days. To cut a l-o-n-g story short my experience with customer services is the same as everyone else here - very poor, unable to get through by phone, no response to e-mails and even no response from a letter to the Chief Exective. After much frustration I did finally get a response, a refund and some vouchers. So as not to lose out completely on joining the create and craft club I was suckered into placing another order but couldn't use my vouchers online to had to phone customer services which ended up costing £2.70 and surprise, surprise nothing has yet turned up despite an e-mail stating it's been dispatched etc etc and today I get another e-mail asking me to review my purchases!!! What a joke - I will never shop with IW again they are most definitely the worst company I've shopped with - total rubbish!