Ideal World -- undelivered products and poor customer service. (Ideal World)

Member Name: J0hn

Product:	Ideal World
Date:	25/02/03 (295 review reads)
Rating:

Advantages: price

Disadvantages: poor or failed delivery, customer service, 0870 customer service number

Ideal World generally has good prices but you should always do an independent check before buying. Customer services don't seem to know where the missing orders are. All they know is that the order left the warehouse. Is it Ideal World or the courier that is at fault? I would say it should be Ideal World's responsibility to use reliable couriers. It is Ideal World taking your money and charging you an 0870 rate number for the privilege of calling them to find out why your order has not been received. I have had many products not delivered -- customer services say they are going to phone back but do not. Is it because they just want to make more money on the 0870 calls you have to make ringing them back?

If Ideal World want to compete with QVC then they need an 0800 customer service number, reliable order tracking and reliable couriers. They do not have any of these.

Summary: