QVC has lowered it standards to that of espares, (supplier of spare parts for household electrical goods), They refused to confirm that an item stated as genuine original manufacturer part then my review stating this was rejected and they wouldn't even reply to my emails . Negative made against QVC reviews are not even given an excuse for not publishing. Thornton chocolates I bought from QVC where cheaper from the local Thorntons, the nett weight was miss quoted, facts QVC didn't want included in my review. Recently flowering bulbs that where stated as filling my home with scent over Christmas have still not flowered, 2.01.2014, again something QVC didn't want to publish. Upto a couple of years ago I bought may hundreds of pounds worth of goods from Ideal World, they refused to answer my complaints and not one review was accepted. I thought QVC was head and shoulders above IW how mistaken I was. It's taken some time, but I'm now aware these shopping channels are not selling anything that's value for money, their attraction is easy shopping that's until you're out when Royal Mail attempt a delivery. However, try and let the future customers become aware, very little chance.. Finally, for Christmas 2013, I ordered two pairs of earrings with in 30 minutes of each other, one pair from Amazon and one pair from QVC, Amazon earrings where delivered within 36 hours, QVC took in excess of 7 days, Amazon earrings came in a nice custom made box, guess what???? QVC earrings where loose in a large multi purpose box a wrist watch could fit in.
I have been a customer with QVC - UK since day 1. I can honestly say that I have always been treated with respect by their customer care team, so pleased to add "Award Winning" UK based, Liverpool, I believe. Don't have to be embarrassed by trying to make myself understood, or understand the telephone operator- based in some far off land! I am happy to pay more for my product for this "luxury" and nice to know that jobs are being given to people in the UK. Next the products! I have had products from all "departments" ie gardening, jewellery, cosmetics, electricals, clothing etc., etc. if I haven't been happy with the products I have returned them. This applies to products that I have used and not been happy with - cosmetics, shampoo etc. Where else can you do that? I have posted reviews - both positive and negative on the QVC website - they have been posted. I have bought from other UK shopping channels, and Some of them carry out horrendous practices, resulting in me never dialling their order line ever again, and also me telling friends, family and neighbours about their treatment of customers, and shoddy products. Result!
I am a fan of QVC - I have had items that I've returned and recently received a Kelly Hoppen throw for the bed wwhich had a stain on it but there was no issue with returning - it was picked up for free and a full refund given. I did an unfavourable review which has been published. Their customer service is good and the phone line is free - more than can be said for some. Overall always very pleased with QVC although I think the postage can be off-putting as you pay it on every item - you can not order several items and just pay one lot of postage but hey can't have everything!
I recently purchased some Decleor products, Experience de L'age rich cream and Aromessence Iris oil + a few extras. The Decleor rep said these were suitable for all skin types which is why I decided to purchase. Worst purchase ever. Applied the face cream to one side of my face and it burned immediately and badly. Removed it. Used the oil on the other side of my face. It took a little longer but then started to burn, but the cream was far, far worse. Five days later and I still have scarlet cheeks which burn like crazy. After much searching I found some very bad ingredients in the Experience de L'age cream that Decleor doesn't list. I attempted to post a rewiew. I was careful what I said and simply wanted others with sensitive skin to know it may not work for them. I did not run Decleor down nor QVC. The review was rejected. I tried submitting two others. Both stating the effects of the cream, but each time I made the reviews shorter, hoping they would be accepted. All 3 were rejected. QVC's first page of reviews of the item are from people who "adored" the products. This is a very dishonest way to get others to purchase when QVC now knows this product does not suit sensitive skins. I contacted QVC and told them the Decleor rep stated these products suit all skin types, so QVC know exactly what they are doing. I am removing QVC from my freeview channels. I will never purchase again from such an unethical company.
Like others before me, I submitted a bad review about an item purchased from QVC. I bought a top for £45 but when it arrived it had obviously been opened previously, the top appeared to have been screwed up then shoved back into the bag. It was badly creased and the creases would not hang out. The material was cheap, nasty, the colours nothing like on the TV and the sizing was way out. Apart from that it was fine lol.
Apparently I am not allowed to write about any of this in a review, as they have rejected my review 5 times. I have tried leaving out one of the points each time I have written, to no avail. However when they reject a review they give no reason. They just redirect you to a page, with all the items ready for you to rewrite the review. However there is a catch - this page does not work as it refuses to accept your username - saying the name is being used by someone else. I think this is a ploy to put negative reviewers off.
So you have to go to "my account", find the item that you purchased, then go to the page it is advertised on. Then lo and behold, you are allowed to rewrite your review. Definitely a ploy to stop bad reviews in my opinion, as they have made it so difficult to do.
I will not give up, I will keep resubmitting until they accept a bad review for this top.
So, please be aware of this, if thinking of purchasing an item from QVC and it has just 1or 2 bad reviews, 5 times as many bad ones were probably rejected. I certainly will not purchase anything from QVC again, as I now doubt the veracity of their reviews.
Why spend £20 on the Extreme Concentrate Lime Scale Remover Set from QVC. For 100% result and at a fraction of the price (around 47p at 'T' for 568ml) go to your local supermarket an buy a bottle of distilled white vinegar and recycle one of your other used spray bottles. As white vinegar is a food item there is no danger of it being hamful in any way to animals or children, but the results will be the same. Spray on and leave to dissolve the limescale, you will see it working more or less straight away. This can be used inside kettles to descale as well.
QVC is a shopping channel which sells a large variety of products. You can view QVC on sky and freeview, all products and more can be viewed on QVC online.
QVC sell a large variety of products, my favourite are the beauty products with brands such as Liz Earle, Elemis, Nails inc, L'occitane, Leighton Denny and Decleor. There is a large amount of jewellery sold on QVC, this ranges from the lower price up to very expensive products so something for everyone. There are a number of lovely homeware brands sold, my favourite is Yankee Candle! Crafts and fashion are also sold on QVC. If they do not show what you like on the tv it is worth checking online as they have many products on line
Todays Special Value
The TSV is something which runs from midnight for 24 hours or until the stock has sold out, the TSV offers a particular product or set at a reduced price. In regards to beauty, sets are often put together just for the TSV and you can get such great value by buying this way
30 day money back guarantee
QVC allows you to buy the products an try them out at home to see if they are the products for you, during this time you can use the products then decide if you want to keep them. If the products are not for you then just return them within 30 days and you will be given a full refund
Easy pay options
On some products QVC offer easy pay - this means the cost of the product can be spread across a number of months. The biggest is 4 easy pays. You are not charged interest on this so it is a great option if you wish to spread the cost.
The delivery costs vary on QVC, however unless the product is exactly the same you can not combine postage costs, this is the only downside of QVC because if you are buying a number of products the postage can become very expensive.
I have ordered from QVC a number of times and I have been pleased with the items and the service which i received. It i mainly beauty items which i have ordered and I have found all the products to be exactly as I expected. All the items I have received were well packaged and arrived within the time I expected. There have been times when I would order a number of things but do stop myself just becuase of the postage as you have to pay per item. My personal experience has only been positive and I will continue to shop with QVC.
I will be continuing to shop with QVC and would recommend to others
Thanks for reading
Submitted a negative review for Decleor products having made a purchase based on the numbers of gushing comments previously submitted. Surprise, surprise review rejected because I had dared to mention that the products were non-economical and my husband thought I was using a chest-rub in bed that night (an expensive facial oil which did indeed smell like a vapour rub...). If they are not going to allow you to say honestly what you think - and I most certainly was not insulting - just honest then I would be most unhappy to use them again. In this case their so-called value products were on sale - in full supply - in John Lewis for less cost. Lesson learned!
I have been with QVC roughly 10 years and for the first time ever was sent a 10 percent off voucher, I though great its my 50 birthday so will treat myself and earlier this week had also spent roughly £300 on jewellery. Tried to use discount off diamond ring but was told couldn;t because it was on waitlist, tried again today to order £100 worth of hair stuff and it would only give me discount on one part of order on phoning was informed it was because one item was on easy pay (which i never asked for) then was told read the small print on voucher which notes in the tiniest writing ever to read their terms and conditions, so in total would have spent £400 am very dissapointed with qvc this time....why bother giving customer vouchers with so many rules etc i can understand not getting discount on p & p ....obviously they are not that bothered about long term customers, but please not qvc the hair items are sold in large department stores in glasgow at same price so will likely get mine from there s no p &p there and also the gold earrings i received came in a veronese box when they are not veronese which had me thinking i had paid a lot for silver gold plated but they seem to be gold, well i hope so as it states this on your website....
QVC certainly dont like you reviewing their products with a negative comment.
I purchased some "Orange oil" furniture polish and found it absolutely useless. I used their "product review" page to comment that it was a very expensive product (£17.99 +pp) that achieved no more than a cheaper polish you could buy locally out of the shops.
The demonstration show it giving a wonderful sheen when sprayed on furniture, after the camera has panned away the oil dries up to a dull matt finish
My comment was rejected by QVC " as it infringed their guidelines" and was not published.
Take a look at the product star rating on the review of their products, I would say they are over 95+% five star.
Why, because QVC rejects any comments made about their products with a negative review. I am not the only one complaining of this biased practice of filtering out poor reviews.
So it looks as though they only require positive feedback for their products.
QVC is the original TV shopping channel which you can find on freeview, sky or any cable tv systems and also online. Their programmes are divided up into hour long shows specialising in a particular genre of product in which a presenter will talk about each item for several minutes.
They sell a vast range of products from health & beauty, clothing, home furnishings, garden products and jewellery. Each group has an expert presenter who regularly hosts shows and they have guest presenters from specific companies who regularly appear.
My favourite hours are the beauty and skincare hours where you will find a huge array of top brand products from the likes of Decleor, Elemis and Nails Inc. The items are sold at a much cheaper price than when bought on the high street because of the buying power of QVC where they obtain discounts due to the massive amount of stock they buy in. Most health and beauty products are sold in a set which passes on even more value to the customer than when the items are bought seperately.
The jewellery range is also excellent. They do sell really expensive gems such as diamonds and other rare stones but they do a vast range of modestly priced gold and silver jewellery too. You can often pick up gold necklaces and bracelets at prices you would associate with high street fashion jewellery which is fantastic.
They home furnishings range include products from the likes of Yankee Candles, Northern Nights (which do the most beautiful bedding) as well as electrical products from big brand names.
Every day, QVC offer a Today's Special Value product which is available for one day only at an extremely low price. These are really excellent value and they regularly sell out during the course of the day.
Perhaps one of the best things about shopping with QVC is the fact they offer a 30 day money back guarantee on absolutely everything. This includes beauty products which you have used or jewellery which you have worn - something you will definately not find with high street stores! This is fantastic as it allows you to try out the product at home for a few weeks without having to worry that you cannot send it back if you don't like it.
As you can probably tell, I am a big fan of QVC and have shopped with them for over 10 years. The prices for their beauty products are outstanding and I love the variety of products you can buy. I have never had a problem with sending anything back to them either and can't fault their customer service staff (who are also based in Liverpool). If I were to pick out a problem with them, I would say that sometimes the postage prices can be a little high and some products have too much packaging when they are sent to you but on the upside it means your chances of receiving a damaged product through the post are extremely minimal. I'm also not a huge fan of trying to fight my way through a busy shopping centre looking for stuff so with QVC I can relax at home!
QVC - brilliant customer service, nothing but good comments to make. They deliver when they say, if there is a problem it is sorted quickly and efficiently. Continue the good work QVC, Other shopping channels should take heed of QVC they really are the best when it come to shopping channels on TV and on the Web. I have shopped with them since they began and have nothing but good reviews to say. On the odd occasion when I have returned an item, there has been a no quibble refund or replacement whichever I preferred. They really deliver what they say.
QVC is a television shopping channel, which is one of my great discoveries since getting a freeview box. QVC sell a great variety of products, ranging from jewellery, make up, household electronic goods, clothes, gardening and DIY products, kitchen gadgets and equipment, among other things. They also have a website www.qvcuk.com, from where you can see their entire product range, and make orders.
At first QVC was a channel I would flick past, believing the products to be bad value or not my style, though I do not really know what made me perceive QVC this way. I suppose I thought the channel would be like a 24 hour American style infomercial, where I assumed people would be ripped off and sold obscure or practically useless gadgets. But one day as I was channel hopping and reached QVC, there was a beautiful pair of pearl earrings on screen. As a woman, I find myself strangely hypnotised by jewellery. I called my mum over and we watched the entire show on Honora pearls. We both bought jewellery, for which you need to open an account with them. Opening the account was quick and easy - we did it over the phone - but one can also be opened online. Payment can be made by credit or debit card or cheque. Since that day, both my mum and I have been very happy customers of QVC, and often look there first for birthday or Christmas present ideas, or merely to treat ourselves.
The TV channel itself is actually rather annoying. It is arranged into 1 hour slots, where they will show and talk about all of the items in the range they are using, until they sell out. It's amazing how much they find to say about some things - and the amount of drivel that comes out of the presenters' mouths! It can be especially bad when they near the end of a programme, where all the best items have sold out, so they are left talking about a couple of items repeatedly. For this reason, I prefer to shop from the website, and just have the TV channel on when they are showcasing a range I'm interested in, so I can see how bits actually look on a person.
QVC is available on the following:-
Sky Digital - channel 640
Freeview - channel 16
Virgin TV - channel 740
Freesat - channel 800
...and can also be watched live online on their website.
I find QVC's pricing to be fair. I have most experience with the jewellery and cosmetic lines, though I have also got good deals on a sat nav, a Dyson, and a handbag. They often do "Easy Pay" deals on some items, which often only last for a limited time. Typically, "Easy Pay" means payment will be spread over 3 or 4 months, or for smaller items, occasionally the "Easy Pay" is over 2 months.
Every day there is a different "Today's Special Value". This is an item that is reduced for 24 hours only, from 12am. You can get some pretty good deals here, for example a few weeks ago I bought some stretchy pearl bracelets for £16, when the normal selling price would have been £28. The TSV for today is a LCD TV. The normal selling price is £1307, but today it is £1080 - it is also on "Easy Pay", so that's in 4 instalments of £270. For comparison purposes, this model of TV is currently for sale on Dixons.com for £1299.
I have never had a problem with delivery from QVC. Their confirmation emails usually state that delivery will be in 5 to 7 working days, however in practice I have found that most products are delivered within 3 working days. We always pay by card; I imagine delivery may take longer if you pay by cheque. Delivery costs are reasonable - small pieces such as jewellery generally cost £2.95 - £3.95 in delivery; the TV mentioned above has delivery costs of £19.95. Delivery costs have to be paid up front in the case of Easy Pay deals, and is non refundable in the case of returns. QVC deliver to mainland UK, Northern Ireland, Channel Islands and Isle of Man, Western Europe and Nordic countries.
I have found their products to be of consistently high value. I love the Honora pearls range, and the Diamonique range, in particular. There is a large variety of brands showcased on QVC; I can't say all of them are to my taste though, especially when it comes to the clothes! Well, you can't please everyone all the time.
Occasionally, you might have to join a waitlist to get a product, if it is out of stock but future stocks are expected in. You will not be charged for these goods until you actually receive them. If the item comes back into stock within 90 days of joining the waitlist, the goods will be despatched to you. If the item does not come back into stock, the order will be cancelled and QVC write or email you to let you know.
QVC are very good with returns - anything you are not happy with can be returned within 30 days for a full refund (minus the postage) providing it is in the original condition. If any item develops a fault within the first 6 months, QVC will repair or refund. My mum has returned a couple of purchases in the past, and refunds to her card have been very quick, despite the website warning that it could take up to 21 days to process a return.
Overall, I love QVC, as I'm sure you've realised by now. I sincerely recommend their products, if not the TV shows, and have not been able to fault their customer service.
My Mum and I first discovered QVC about 12 years ago and our bank accounts haven't recovered yet!
QVC are basically a TV shopping channel that sell everything you would usually find a in a good department store.
They sell almost everything from clothes to hi-fi, from cosmetics to food.
They have also added a website where you can watch video presentations of most products, read customer reviews and order any item thats in stock. You can of course write your own reviews on any product and rate it out of 5 stars. I find this very helpful when I'm buying, as normally I would try to find a review on a product if I'm buying it for the first time anyway.
I order almost everything I buy from QVC as, over the past 10+ years I have realised that QVC's customer service is second to none. Not only are the customer service staff always helpful and polite but you also get a 30 day money back guarantee with anything you buy, including food!
The money back guarantee is great because it gives you the confidence to shop, knowing that you can return it if it's not up to scratch or even if you just change your mind. I certainly wish more shops etc did this. All you have to do is fill in a very short form telling them why you are returning it and they will refund your money asap, although this does sometimes take a while in my experience.
You can shop on QVC by using their website, their phone lines or they even have an on screen order process, but I can't seem to get mine to work to properly.
QVC aren't perfect. I have had products that have broken or haven't been very good quality at all. The difference with QVC is that they will always try to put it right for you. If they can't, you get a refund, which I know doesn't sound spectacular but, can be difficult with other companies.
I often find with QVC that you get very good value by buying items in sets or kits. Cosmetics for example can be almost half price when compared to buying from a salon. A good one to watch out for is the TSV. Today's Special Value. Every night, at midnight they launch a new TSV which has a discount on the usual RRP and is normally very good value and/or exclusive. A lot of new products are launched first at QVC such at the Nintendo ds xl and lot's of beauty products. So it's a great way of trying things out, particularly when you can get a refund if you don't like it, even if you have used it.
I would not want to be without QVC and will always go there first and buy everything, if possible, from them.
I find the channel and website informative and reliable and would recommend it highly to everyone.
This shopping programme is excellent to buy from it can be found at www.qvc.co.uk and telephone 0800 50 40 30
and it is a very easy number to remember.
When a product is being presented by a presenter they show in detail about it and describe the good and bad points about it, once you see something you like, you call the number on screen and place your order, it is normally delivered in about 2 or 3 days from my experience, although they say it can take about 5 to 7 days, it arrives much quicker.
I also like it because it has a freephone number to order along with on the website.
Once you place your very first order you are given a membership number and pin and can use it for the future and can be used online too and the site has all the products available for you to browse through, you do not have to wait for it to appear on tv.
I have bought alot of things from here, my favourite is the DIY on a Sunday morning usually about 10am, they do lots of tools which I like to see and in the past I have bought them and been very satisfied with them, although I am trying to restrict myself at the moment to not buying as much as I used to do a few years ago.
The products are of a very high standard indeed and the variation is huge, sometimes I wanted to buy more than one but I had to still pay the postage on that particular item, which I sometimes was not happy with as it was probably going to arrive at the same time and sometimes it was the same item but 2 of them for a gift for someone, but I was still happy to buy it because it was at a bargain price and delivered to my door, especially when I bought a exercise machine item and I had it arrive at my door in 2 days after ordering and I did not even have to go out the door to find a shop that sold it because I could not find one in my area that sold this particular item.
They sell lots of beauty products and jewellery and I also love the gardening one which has lots of flowers and bulbs etc to plant into the garden and they sell gardening products too, which are cheaper from here than in the high street at times and exellent value for the money.
I highly recommend this programme and it can be found on channel 640 on Sky and 16 on Freeview.