“ Leading International Sports Broadcasting Station „
They continued to withdraw money from my account long after I cancelled. I spent days trying to get them to cancel the service. Their staff are extremely unhelpful and are clearly told to make it as frustrating as possible. Please please stay away from this company.
Ok I feel I have to write a review on this service because I have an inside knowledge. I worked for Setanta sports for 15 months. When you phoned up to subscribe or cancel then I was the person you were speaking to. The following are FACTS regarding setanta sports and their procedures.
Setanta make it as hard as possible to cancel the service! in order to cancel the subscription the customer must firstly phone up the customer service department, then they will pass you to the Retention department and then they will give you the address to send a letter to cancel. after all of this you must now wait for another 2 months!!
The quality of the service.
The setanta sports signal is weak, a result of this weak signal results in loss of the viewing. during my time working with setanta I would recieve 1000's of calls from customers with the SAME problem. no viewing....what was our response to these customers? "we are going to send a stronger signal, your service will resume in 15-60 mins" this option did not excist and customners would be left waiting on NOthing!
The last thing you should know about setanta sports is that they will not have the "46 live premierleague matches" from 2009/2010 on. Sky bought even more matches so setanta is left with 16 per season. The only good thing about setanta is it's coverage of the spl. If you are a celtic or rangers fan then it is a must have service.
Despite reading a few poor reviews, especially regarding their customer service, I actually really rate Setanta Sports.
You can receive Setanta either through purchasing a viewing card compatible with digital freeview boxes or by purchasing it as an add-on to your exisitng Sky subscription, which is the format I have it on and to be honest, their customer service couldn't have been more helpful when I was setting it up on the day of an England international that I desperately wanted to see. Within two hours of putting the phone down to Mr Setanta, the channel was up and running and ready to watch!
Setanta's main calling card is live football, especially now that they have secured coverage of Premiership, FA Cup and England away matches, as well as German Bundesliga, Dutch Eredivisie and French Ligue 1 football, in both live and highlights format. For any dedicated football fan, especially those fans of the 'big four' Premiership clubs (Man Utd, Chelsea, Arsenal & Liverpool) Setanta is a must.
Although Premiership coverage is usually category B games. eg. Man Utd vs Blackburn, rather than class A; Man Utd vs Chelsea, Setanat provides a decent viewing experience for those fans who want to follow their side everytime they are on television. And to be honest, at approx. £12-13 a month, it's probably cheaper than going down the pub to watch the game given that it's poor etiquette to watch without buying a few drinks, especially if you're sharing the subscription cost with housemates as I am. While Setanta's commentators and presenters are slightly inferior to Sky Sports, I see it more as a complementary product rather than a competitor to Sky Sports.
The coverage is certainly good enough and they often show a range of other sports such as boxing, which is good to dabble in and out of from time to time. Overall, for those that love football, especially Premier League football and decent overseas leagues, Setanta is well worth it!
If you had to compare Setanta sport with Sky sports then the difference really is night and day, because as both compete to show the best sport there really is only one winner and that aint Setanta not by a long way.
The quality that Setanta produces isnt a particulary great one at all with various problems to the quality of the service throughout the time I have been subscibed to the service.
But I shall focus on the positives first and Setanta does offer a decent variety of sports to keep most fans happy, if it is football you are after then Setanta does offer a decent variety with Epl games being shown, although they have just lost one of the packages to Sky so that means there will be less of these games which will be a bit of a blow to setanta. There is also the Spl football which is covered pretty poorly with the commentators being particulary annoying especially Scott Booth who really must be the most awful and hopeless commentator around. There is also German, french as well as other varietys of football on offer.
The service also offers a variety of other live sports including the likes of boxing and golf, and the coverage of these is not to bad but you do feel that the quality of service isnt quite there and just isnt the same as Sky sports.
There is also othere problems that I have had with the service as well including the picture freezing during the likes of football which has happended a few times including one time when the picture eventually came back on after 25mins and when it did come back on you hardly got an apology at all.
Overall Setanta sports does get some things right but also wrong as well, there quality of service is slowly getting better but compared to other competitors they arent really in the same league.
Setanta Sports has basically become the equivalent of what premiership plus channel use to be a few years back, in that it tends to show low key secondary matches.
All the big matches are still screened on the main skysports channel, and it is just saturday evening 5.15 kick offs and Monday Night football that setanta shows, so it begs the question why skysports do not just simply screen these additional matches on their own channel! The commentators on setanta are so bad and do not know how to make constructive comments on a game, but all they end up doing is repeating the same thing again and again!
Craig Burley is an awful commentator. It is puzzling as to why they chose him, considering he was a huge flop during his playing career, who is he to comment on how good other footballers are! The fact he had to move to Celtic just so he could win the Scottish League tells you everything as to how bad a player he was, that he could not hack it in the big leagues.
Setanta Sports did an excellent coverage of the IPL cricket league, and this seems to be their forte. They should look to get rights to show cricket all year round from the sub-continent, as this would generate a lot of viewers. Otherwise Setanta Sports is a rip off subscription of £100 a year for essentially only 1 or 2 football matches a week.
Leave these well alone - the whole company appears to be totally dodgy.The customer service is totally non existant, the signal totally rubbish and its impossible to actually cancel.They should be shut down
Is this a scam or just bad customer service? The latter I think but it's put me off signing up again, too much hassle.
I have had Setanta Sports for a while and with the financial situation as it is, I decided to cancel my subscription to save some money and the fact we did not watch it that much.
I checked for a number to ring to cancel the contract, which I found with a great deal of hassle on their web site it was a 0871 number and when the phone was finally answered it was press 1 for this 2 for 3 for something else etc then "sorry all operators are busy please hold" after 10 minutes of waiting it was finally answered, when I eventually spoke to an operator I was informed I had reached the cable division and I had to re-dial as they could not transfer the call.
I redialled and again another 1 for this 2 for that etc again while all operators are very busy another 10 minute wait.
When I did get through to Sky Division operator, I was told that I had to email them to cancel as the operator could not cancel my subscription, this I did, I then cancelled my standing order.
Today I received an Email stating that they cannot cancel my subscription as I had cancelled my standing order and I had to ring customer service's on yes you guessed it 0871 number again.
I do not owe them anything and will not take on Setanta Sports again so if you have Setanta be prepared for a fight to cancel your subscription.
Recieved a letter from Trading Standards today telling me that they had writen to Setanta so hopefully the harassment will end soon.
I tried to cancel on the 29/12/08. Since I did this review I have been forced to re-set-up my direct debit (under pressure) and now have sent 3 cancellation emails asking for confirmation that this will be done and not received any communication from Setanta and of today, do not know yet, whether it has been cancelled or not?
After I re-set up my direct debit with a Setanta operator I've now had a phone call, to ask to re-set up my direct debit again and today a letter arrived asking me to also re-set up my direct debit, in the letter they state that they had applied to the bank and that they had been refused the direct debit as I had cancelled it, although they only took out the standing order for January a few days before and that I had to ring them to restart my direct debit, ring their operator again (yes the old magic 0871 phone call again) to clear my out standing balance which is incorrect as they took for this month January, in advance on the 24 December 08.
I have sent an email everyday for the last 5 days to Setanta cancelling my contract, as they were not replying to any of my emails, I also mentioned that I had been in touch with the trading standards.
Today 12 January 09, at last received an email from Setanta stating that my contract would be finished one month after my last payment in January.
An update for anyone following the saga, 4/2/2009 today the picture was cut off, the cut off date should have been the 23/02/09 so with all the lies that they could not cut off my service (read below) without my direct debit in place was this the whole truth? The customer-service needs a good shakeup.
Another update, early this week I had a telephone call from Setanta asking why I had left and offered me a deal of £9.99 to resubscribe to Setanta to which I declined.
Today 12 February 09 Just had a letter stating they had made several attempts to contact me by telephone (and as my telephone records all telephone call numbers of which Setanta's not on the list!) then this must be fabrication, and telling me I have to reactivate my subscription otherwise the debt? will be passed onto a debt collection agency.
Another update 13 February 09. just recieved another letter the same as yester day oh well, another 08 number at this rate they will not need the tv side just do as the television companies and charge excessive prices for the for the calls.
Another update 22/02/09 had Setanta rep ring me and offered to switch the station on for free for a month (don't know if they recieved letter from the Trading Standards) have accepted the month but not signed up. Also Setanta told me to ignore all letters as the system is automatic and these are sent out by computer.
This may just be a bad experience or unlucky but if you read other peoples experience with Setanta Customer Services on Dooyoo then maybe not?
So if you cancel, remember you cannot ring to cancel on the telephone (waste of money), it has to be an Email to email@example.com you cannot cancel the direct debit until either they say so or after the last payment has been made.
Apart from the customer service the programs a great for those who likes sports.
I would like to make it perfectly clear that there is nothing wrong with Setanta's channels, the programmes they show, the varied live events they cover, all of that is fine........ it's Setanta's TERRIBLY POOR CUSTOMER SERVICE that I wish to let readers know about.
When things go wrong, they are less than keen to help. They promise you that someone will ring you back, and nobody does. They will send you texts telling you to ring them urgently (on an expensive preminum rate number), they will mess up your direct debit and billing arrangements.
I have had NOTHING BUT TROUBLE with them since the day I signed up (which cost £8 in telephone call). I was told the wrong starting date for my payments, consequently ended up being charged by my bank for the returned Direct Debit.
I was prepared to give them the benefit of the doubt when they promised someone would ring back at 8:00pm on such-and-such a night..... nobody rang.. Then received snooty letters asking me to ring them. No chance, I was ALREADY out of pocket because of being given misinformation, which they denied. There was no way I was spending MORE money trying to correct THEIR mistake.
Absolutely dreadful customer service.
I just thought people needed to know so you don't go through the same treatment.
Sorry it's only a short review, but like I said, it's more about them as a COMPANY, rather than their programmes.
the worst company i have ever done business with. They have taken money from my account without permision, then you have to write to them to get the refund. Canceling is virtually impossible. This firm should be on rogue traders.
Setanta sports is a company that provides sports channels to customers with satellite, freeview, broadband, Virgin Media, Bt Vision, Tiscali, and Top-up tv. The prices of Setanta depend on your provider, of what you are adding it to (one of the above).
Satellite customers can have 10 sports channels, sports 1, sports 2, sports news, Setanta golf, Arsenal TV, Liverpool TV, Celtic TV, Rangers TV, NASN and racing UK. There are also 46 exclusive live Barclays Premier league games. England home friendlies and England away 2010 World cup qualifiers, plus home Nations 2010 world cup qualifiers. 60 exclusively live Clydesdale bank premier league games including every old firm derby, Twenty20 IPL cricket, boxing from both sides of the Atlantic and US PGA tour golf. This package is £12.99 per month.
Free-view - Setanta sports 1, 46 live Barclays Premier league games, England home friendlies, England away 2010 world cup qualifiers, plus home nations 2010 world cup qualifiers, 60 exclusively live Clydesdale bank premier league games including every old firm derby, Twenty20 IPL cricket, boxing from both sides of the Atlantic and US PGA tour golf. This package is £10.99 per month
Broadband - Setanta sports 1,2,news, golf, Barclays premier league, England home friendlies, angland away 2010 world cup qualifiers, plus home nations 2010 world cup qualifiers, 60 exclusively live Clydesdale bank premier league games including every old firm derby, Twenty20 IPL cricket, boxing from both sides of the Atlantic and US PGA tour golf. This package is £7.99 per month.
Virgin media - if you have the XL TV package from virgin media you get the Setanta package free.
BT Vision - free with the BT value pack. (£14 per month)
Tiscalli - all of the above for £9.99 per month.
Top -up TV, prices depend on the time that you want to add on the package, there is a £20 connection fee.
You can contact setanta through their website if you have any questions on www.setanta.com
--My bad experience--
In my opinion Setanta sports really are a rip-off, the reason I say this is that I have had a really bad experience with them when we renewed our subscription last year.
My story started when I had my renewal letter for the following year. I looked at the renewal price and it said that I was to pay £180, this was ok but, they were advertising that all customers were getting it for £10 per month, and unless my calculations were wrong that comes to £120! I immediately phoned their customer services department who really weren't bothered in hearing what I had to say, but assured me that I would get a refund. After the next visa came through there was no refund, so again I phoned Setanta. I was told that the package was at the right price but I wasn't getting a refund, I asked to speak to a manager and they refused to allow me to do that! I might add that I work in a call centre, and we would never dream of treating our customers like that. I ended up loosing my temper, which is not like me at all, and I finally got to speak to a manager. I was then told that I had to write in as they could not process refunds over the telephone.
I sent the letter registered post and they still told me that they hadn't received it, even though you can check the signature on the internet on the post office website. After many more telephone calls and letters, the only satisfaction I got was to speak to a friend that works there and he advised me that I wasn't the only one that had these problems and Setanta didn't want to refund the money that they had taken extra. My friend ended up sending a form to request a refund and this took 5 days for me to get a reply and I got my refund.
I never got the whole refund of £60 I received a little over £45. This meant that I was out of pocket for the subscription and it cost me round about £20 for all the telephone calls.
I will never go back to Setanta again, not after all the trouble that I had. It's just not worth it. But it's up to you to make up your own mind I guess.
Setanta Sports is a sports package which you can subscribe to if your an existing Sky or Free view subscriber.
Who Are Setanta Sports?
Setanta Sports was founded in 1990 by Irishmen Michael O'Rourke and Leonard Ryan. Both are joint founders and chief executives who moved into broadcasting following a viewing clash between two 1990 World Cup Games. Setanata was originally formed to facilitate the broadcasting of Irish sports.
Setanta is now a leading international sports broadcaster who provides services to Great Britain, Ireland, USA, Canada, Australia and a host of others. They provide top quality sports coverage to over 100 million digital TV homes worldwide. In Britain and Ireland alone they currently have over one million premium subscribers.
Setanta Sports comes as a sports package rather than a single channel. The package is a monthly subscription and is not available on a pay per view basis. They also have a 24 hour news channel which is available to everyone whether your a subscriber or not.
Over the past couple of years Setanta has gained control to even more sport and won exclusive rights to show a number of Barclays Premier League football matches.
In 2007 they had exclusive viewing of the boxing which showed Calzaghe v Kessler live from the Millennium Stadium in Cardiff and from this year they are expanding their coverage to include live FA Cup games as well as most of the home nations 2010 World Cup Qualifiers and all of England's home friendly games.
Who Is Setanta Sports Available To
At the current time the Setanta Sports package is available on four different platforms throughout the UK and Ireland which include:
Digital Satellite - Sky
Free view - Top Up TV
Digital Cable - Virgin Media
Broadband - Setanta/Tiscali
What Is The Package
Setanta Sports as mentioned comes as a package so your not just paying for 1 channel. There are 10 channels in total (11 for Irish subscribers). These include:
Setanta Sports 1
Setanta Sports 2
Setanta Sports News - Available to everyone
Setanta Ireland - Irish Subscribers only
NSAN - American sports channel
At the present time the cost of getting Setanta is set at a monthly rolling contract of £12.99 per month. This is a fixed price and because its a monthly contract they allow you to cancel at any time after the first 30 days. There is also a one off activation charge of £14.99 to all new customers who subscribe. For those people who have sky in multiple rooms Setanta offers a multi room feature at a cost of just an extra £2.99 per month.
When considering subscribing your best bet is check your local papers and internet as Setanta always have special offers on. At the present time if you call up to subscribe and quote promotion code 2650 which is shown on the internet you will only have to pay £6.99 for the first 2 months meaning your getting your first couple of months at half price. If your wanting to actually purchase Setanta then I advise you do it in advance. Especially if you are wanting to watch a Football game that day as it upon registration it can take up to 1 hour for the signal to come through to you set top box. With regards to Irish subscribers the current costs are E19.99 per month and E10.00 connection fee.
There is currently 2 ways to pay for your subscription. Please not that Setanta is a separate affiliation to sky meaning your bills will separate. At the moment you can pay by either a credit card or via direct debit. When paying by credit card you will be charged on the day of subscription then every month afterwards on that day. When paying by direct debit your activation fee will be taken from the account with 7-10 days then the monthly charge will be every month on the day you subscribed.
Within the 10 channels there is a whole variety of different sports that are available to you. The below list is what you can expect to see upon subscription.
46 Barclays Premier League Games
60 Clydesdale Bank Premier League Games
52 Blue Square Premier Games
Euro League Football
The Fa Cup
US PGA Tour (40 Live Events)
Champions Tour (25 Live Events)
Nationwide Tour (15 Live Events)
Asian Tour (8 Live Events)
World Title Boxing
Ultimate Fighting Championship (UFC)
Live horseracing from 30 of the UK's top racecourses.
Live Managers league Football
Australian NRL Rugby
Australian Rules Football
NHL - Ice Hockey
MLB - Baseball
Nascar Nationwide Series
Indian Premier league (59 Live Games)
DTM German Touring Cars
Betfred.com League Of Legends
BDO International Gran Prix
As well as the above mentioned you can expect to see other sports creep up every now and again as well as programming exclusive to Arsenal, Liverpool, Celtic and Rangers.
So the question is should you or should you not get Setanta Sports. I guess in my opinion it depends on how much sport you watch really.
I watch quite a lot of the football so its ideal for myself. I don't really watch Golf or any of the other sports so I admit the other channels don't really get used but for the amount of Football that is shown on Setanta its still worth the cost. If you order a single PPV game or fight on Sky you will be looking at £15.99 so for the sake of £12.99 per month your getting several live games per week as well as any upcoming boxing fights.
So in my opinion its definitely worth the price for the amount of coverage you will be getting for your money. One of the best features is the fact its a monthly rolling subscription so your under no obligation to sign up for a year. If you buy the package and after 30 days you don't think your getting your moneys worth then you can give them a call and cancel.
I called to cancel after the season finished last season and they advised of the procedure. They even offered me a reduced cost of £5.99 per month if I chose to stay with them but because I was going to be leaving the country it didn't make much of a difference anyway.
If you like your sports and especially your football I easily recommend giving Setanta a call and subscribing. You wont be disappointed as there is more than enough coverage to give your more than plenty of hours worth of viewing.
Brilliant sports Package Overall.
Setanta sports is an becoming a major sports channel and is really starting to compete with sky sports.
I get the setanta package free as i have the XL package with Virgin media, to pay for the channel costs £10 a month.
I enjoyed the channel last year as it had approx 40 premiership football games plus golf, boxing, foreign league football and also has celtic tv, rangers tv, arsenal tv and liverpool tv which is great for me as i am a liverpool fan.
You also get setanta sports news which is very similar to sky sports news, and covers all the breaking sports news.
It has improved alot this year with the addition of more premiership games, FA cup football and some of Englands world cup qualifying games, most notibly the first 2 against Andora and Croatia respectivly, i'm sure this will bring more subscriptions to the channel despite England's consistant poor performances.
All in all this is a great sporting channel especially with the new additions i just talked about and i'm sure will become much bigger over the coming years.
I personally have never watched this channel since we got it back last year. We would not have got this channel but we got it included with out virgin media package and thought we might as well have it. Setanta sports apparently has many of the premiership football matches, as well as boxing matches, golfing and a many more things.
Personally I would not pay the charge for this channel if I did not get it within the package. i believeit is around 10 pounds her month. My boyfriend claimed he would watch this channel all the time but has failed to do so as lot of the programs are repeats.
The channel has a news ticker which shows you what is happening in the sports world. Setanta also has a few other channels i.e. setanta 2 and setants 3.
I personally think that these channels are highly over rated and are no where near as good as I expected them to be
Its a shame really, would have been nice to not have to rely on sky for everything as they tend to overcharge. xx
Setanta Sports is available in the UK via Satellite and Freeview. From 2008, Setanta offers 46 Barclays Premier League matches, 60 Scottish Premier League games, 2010 World Cup qualifiers featuring the home nations, England home friendlies, live U.S PGA Tour Golf, U.S and U.K Boxing, and a variety of other sports.
The following review relates to receiving Setanta on the Freeview platform.
Costing £10.99 a month, subscribers are able to receive two channels - Setanta Sports 1 and Setanta Sports News - the latter being a rolling update service similar to Sky Sports News (free on Freeview).
The variety of sports available is good - with football fans being well catered for. However, many hours of scheduling is filled with 'Blue Square Premier' matches (non-league football) - which is a bit of an uninspiring choice for what is supposedly a premium sports channel.
PGA Tour golf is generally shown on Saturday and Sunday evenings - this normally uses direct coverage from the American Golf Channel, which unfortunately features a three minute advert break after every 4 or 5 golf shots shown. This is absolutely ridiculous, and makes Setanta's golf coverage a lttle farcical.
Picture quality on Setanta (on the Freeview platform at least) is poor, with pixellated close-ups and jerky motion - this is most apparent when the coverage is taken from U.S transmissions - especially golf, where it's often hard to follow the ball.
Other sports like Australian Rules football and UFC (Ultimate Fighting Championship) are prevalent on Setanta throughout the day, and add to the diversity of the channel.
I would recommend Setanta for football fans only. Their coverage of the sport seems to be growing year by year.
If you're a golf fan who's been lured in by Setanta's US PGA tour rights, I would steer clear, as the coverage is dire.
Setanta sports 1 is where it all began for Setanta, it has now been followed up with Seatanta sports 2, setanta sports news and Setanta sports golf. Setanta sports 1 in its early days was known as the SPL station (Scottish premier league) but they now cover so much more than just the SPL.
Being Scottish I loved being able to see loads of SPL games live on TV but really grudged the cost of subscribing to Setanta which was a massive £12 per month at this time.
Now Setanta 1 shows tons of games and is on everyday of the week unlike when it first aired and it would be on for the games on a Saturday and Sunday and then maybe two weekdays to show highlights. What you used to get for your £12 per month was daylight robbery. As well as being on everyday they now show all kinds of sport from the football that they were designed to broadcast to other sports such as darts, tennis, UFC (ultimate fighting championship) and many more.
Setanta sports 2 was inevitable once they took on the showing of so many more sports and also added the English premier league to their football billings, in order to be able to show so many games they needed more than one channel. They are currently showing between 1 and 3 SPL games every week and the same amount of English premiership games, as well as games from the French, Dutch and German leagues with the occasional other random games thrown in, it is a real football paradise.
They have recently been showing all the pre season games which you never used to be able to see without attending the actual matches and it is great being able to see how your team is shaping up. The other thing that Setanta has quickly realised is that even though their service has improved, the cost prices they were charging were too high and they have brought them down.
You can now subscribe to Setanta for as little as £7 per month which can't be bad for as many as 12 live games of football per week and depending on who your cable or satellite supplier is you can actually get Setanta free as part of your deal. Its not just Setanta sports 1 you get either, all the Setanta channels come as one package.
I am currently with Virgin media and because I took the top TV package and the 20meg broadband I get not only free Setanta on my TV but also Free setanta online through my broadband which is handy for when the wife has commandeered the TV to watch soap operas or Big brother or some other total nonsense.
All in all Setanta has come a long way from its early days and if all you remember was the poor coverage bad angles and terrible commentary then switch back on to Setanta and give them another try, you will not be disappointed.