Absolute rubbish (Setanta Sports 1)

Member Name: playmate

Product:	Setanta Sports 1
Date:	01/10/08 (344 review reads)
Rating:

Advantages: You get to watch other sports channels

Disadvantages: everything about their whole service

Setanta sports is a company that provides sports channels to customers with satellite, freeview, broadband, Virgin Media, Bt Vision, Tiscali, and Top-up tv. The prices of Setanta depend on your provider, of what you are adding it to (one of the above).

---Packages---

Satellite customers can have 10 sports channels, sports 1, sports 2, sports news, Setanta golf, Arsenal TV, Liverpool TV, Celtic TV, Rangers TV, NASN and racing UK. There are also 46 exclusive live Barclays Premier league games. England home friendlies and England away 2010 World cup qualifiers, plus home Nations 2010 world cup qualifiers. 60 exclusively live Clydesdale bank premier league games including every old firm derby, Twenty20 IPL cricket, boxing from both sides of the Atlantic and US PGA tour golf. This package is £12.99 per month.

Free-view - Setanta sports 1, 46 live Barclays Premier league games, England home friendlies, England away 2010 world cup qualifiers, plus home nations 2010 world cup qualifiers, 60 exclusively live Clydesdale bank premier league games including every old firm derby, Twenty20 IPL cricket, boxing from both sides of the Atlantic and US PGA tour golf. This package is £10.99 per month

Broadband - Setanta sports 1,2,news, golf, Barclays premier league, England home friendlies, angland away 2010 world cup qualifiers, plus home nations 2010 world cup qualifiers, 60 exclusively live Clydesdale bank premier league games including every old firm derby, Twenty20 IPL cricket, boxing from both sides of the Atlantic and US PGA tour golf. This package is £7.99 per month.

Virgin media - if you have the XL TV package from virgin media you get the Setanta package free.

BT Vision - free with the BT value pack. (£14 per month)

Tiscalli - all of the above for £9.99 per month.

Top -up TV, prices depend on the time that you want to add on the package, there is a £20 connection fee.
You can contact setanta through their website if you have any questions on www.setanta.com

--My bad experience--

In my opinion Setanta sports really are a rip-off, the reason I say this is that I have had a really bad experience with them when we renewed our subscription last year.

My story started when I had my renewal letter for the following year. I looked at the renewal price and it said that I was to pay £180, this was ok but, they were advertising that all customers were getting it for £10 per month, and unless my calculations were wrong that comes to £120! I immediately phoned their customer services department who really weren't bothered in hearing what I had to say, but assured me that I would get a refund. After the next visa came through there was no refund, so again I phoned Setanta. I was told that the package was at the right price but I wasn't getting a refund, I asked to speak to a manager and they refused to allow me to do that! I might add that I work in a call centre, and we would never dream of treating our customers like that. I ended up loosing my temper, which is not like me at all, and I finally got to speak to a manager. I was then told that I had to write in as they could not process refunds over the telephone.

I sent the letter registered post and they still told me that they hadn't received it, even though you can check the signature on the internet on the post office website. After many more telephone calls and letters, the only satisfaction I got was to speak to a friend that works there and he advised me that I wasn't the only one that had these problems and Setanta didn't want to refund the money that they had taken extra. My friend ended up sending a form to request a refund and this took 5 days for me to get a reply and I got my refund.

I never got the whole refund of £60 I received a little over £45. This meant that I was out of pocket for the subscription and it cost me round about £20 for all the telephone calls.

I will never go back to Setanta again, not after all the trouble that I had. It's just not worth it. But it's up to you to make up your own mind I guess.

Summary: will never have Setanta again