Atlantic Electric and Gas

Atlantic are without doubt the most incompetent company I have ever dealt with in my life. I bought my house in January 2003, and the utility services were provided by British Gas. Wanting to save some money, I decided to check out other companies, and Atlantic came up as the cheapest. We have a pre-pay electricity card meter installed in the house, which is much more expensive to run than a credit meter. I called Atlantic and asked them if they would exchange this for a pre-pay meter. No problem they said - and it was a free service. An appointment would be made to do the exchange. Simply sign up with them using U-Switch. So I signed up with them in ...  Read the complete review

I have used Atlantic for my energy for the last 3 years and find them excellent. Good value for money, promised not to put up their prices for 1 whole year and kept their word. Advised me last december that they would be dropping their prices this year which was long before British Gas announced that they would lower theirs. When ever I have needed to contact them I have got through immediately and they have always been most helpful and friendly, what a change from speaking to banks in India. What other energy company gives you back 1 months direct debit payment every year that you stay a customer. First class in my ...  Read the complete review

This is the worst company for having your electric and gas from. First of all when you call them, nobody picks up the phone. If they decide to pick the phone up they will put you on hold and you will have to listen to the horrible music ever. Then comes your advisor who decides to listen to you from one ear and the information is out of the other ear. I have written and called them plenty of times that I don't own a property that they are billing me for. But they keep on sending bills to my house. I have had reminders and I have wrote to them about this. Now they are taking me to court and sending the debt collectors round, for me to pay somebody else's ...  Read the complete review

When I moved into my new house I decided to stay with Atlantic Electricity and Gas as they had provided the services to the previous owners. I completed their very un-user friendly online form to request that they supply my electricity and gas and let them know the date I moved in. I heard nothing from them but received a bill for the dates between when I moved in and when I completed the form addressed to 'The Occupier'. After a couple of months having heard nothing else from the company I contacted them to let them know that I thought their customer service was unsatisfactory and I no longer wished them to supply my electricity and gas and received no ...  Read the complete review

I was suprised to read the reviews. I have been on Atlantic gas and leccy for a number of years now and only have praise for them. Efficient, cheap and very polite when you contact them - which isn't often as nothing goes wrong. We get £25 a year loyalty payment, on top of really reasonable rates. Their website is really good to use, no fuss and easy to log on and check your bills etc. I'd say - go for them if you want to change ...  Read the complete review