by Bandit Queen - written on 19/04/12
I signed up to Atlantic Gas and Electric three years ago and at first they were fine, but then they got absorbed into Scottish and Southern, the expensive cheats that I had just escaped from. The first thing I noticed was that they could not be bothered to read the meter, or to correctly update my account when I read our own meter every ... Read the complete review
by totally fed up - written on 20/12/10
On 12/11/2010 I applied on line through "energyhelpline.com" for Atlantic to supply me with dual fuel.Over 5 weeks later & I HAVE NOT RECEIVED ANY COMMUNICATIONS FROM ATLANTIC WHAT SO EVER.Yet I was advised on 3/12/2010 by my present provider (e-on) that the change over date is in 2 days time. (22/12/2010) what a shame Atlantic could not tell me this !2 e-mails later..no reply from Atlantic as to what is happening.Oh how I wish I had stayed with E-on, as Atlantic seem totally incapable of letting one know what is happening during a changeover..i.e...account number ! / change over date ! / standing order amount ! / nothing!!!!!!!!
by - written on 23/10/09 (Somewhat useful, 132 readings)
When I moved into my new house I decided to stay with Atlantic Electricity and Gas as they had provided the services to the previous owners. I completed their very un-user friendly online form to request that they supply my electricity and gas and let them know the date I moved in. I heard nothing from them but received a bill for the ... Read the complete review
by warkworth - written on 17/12/08
They are a disorganised shambles. Cocked up bills, confusion and poor service. I am now back with British Gas.
by FaderMick - written on 20/10/08
I too was surprised by some of the negative reviews for Atlantic Energy. We've been with them since 2003 after using a series of very arrogant suppliers such as BG, Amerada, N.Power and PowerGen, and have only praise for them. We always check the meter ourselves if the bill is estimated, and ring them up on freephone if it is way out. When it has been, they've sent out another bill promptly, even though they are only advisory (as we pay monthly direct debit). Each year we receive a credit back for the equivalent of a months payment for both Gas and Electricity...brilliant! Having just received advice of yet another increase in August 2008, I have re-calculated costs, and taking all into account, we're still better off staying put. (Our use is 18.000 kWh Gas, 4300 kWh Electricity).
by - written on 27/06/07 (Somewhat useful, 274 readings)
I was suprised to read the reviews. I have been on Atlantic gas and leccy for a number of years now and only have praise for them. Efficient, cheap and very polite when you contact them - which isn't often as nothing goes wrong. We get £25 a year loyalty payment, on top of really reasonable rates. Their website is really good to ... Read the complete review
by sheila perrott - written on 24/03/07
I have used Atlantic for my energy for the last 3 years and find them excellent. Good value for money, promised not to put up their prices for 1 whole year and kept their word. Advised me last december that they would be dropping their prices this year which was long before British Gas announced that they would lower theirs. When ... Read the complete review
by - written on 29/04/06 (Somewhat useful, 687 readings)
This is the worst company for having your electric and gas from. First of all when you call them, nobody picks up the phone. If they decide to pick the phone up they will put you on hold and you will have to listen to the horrible music ever. Then comes your advisor who decides to listen to you from one ear and the information is out ... Read the complete review
by - written on 02/03/04, updated on 02/03/04
Cheap and cheerful! - Advantages: Cheap, Convenient, Cheap - Disadvantages: Bad reputation
by - written on 10/09/03, updated on 10/09/03 (Very useful, 4071 readings)
Atlantic are without doubt the most incompetent company I have ever dealt with in my life. I bought my house in January 2003, and the utility services were provided by British Gas. Wanting to save some money, I decided to check out other companies, and Atlantic came up as the cheapest. We have a pre-pay electricity ... Read the complete review