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British Gas - Combined

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  • Unwillingness to pay back overpayments.
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    10 Reviews
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      13.04.2010 11:31

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      Everyone makes mistakes-but this one was a whopper

      When I moved into my flat a year ago the landlord assured me that he had given British Gas my meter readings and my name. I decided to move to EDF as there prices were better and they were going to read my meters more often, so I wouldn't get massive bills. I was only with British Gas for two months when I changed over, and was subsequently sent an electricity bill for over £700. Absolutely ridiculous for one person living on my own at the time and not using any heaters at all as it was nearly summertime. They sent me various bills threatening to send bailiffs round, even though I had contacted them and they had admitted that the bill was infact incorrect. They assured me that they would send me a new bill, but then I started getting letters through my door from a local debt collector at Moorcroft. Being nearly seven months pregnant I contacted British Gas again and they apologised, said that they had made yet another mistake and told me they would contact Moorcroft and that then letters would stop within 24 hours. After them making two mistakes, I finally got my revised bill which was £100. It has took about nine months to get this far but I am pleased with the outcome. If you're with British Gas and you think that it may be incorrect then get it checked out-doing that saved me more than £600!

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      24.01.2010 21:31
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      British Gas appear to be on the up again. If you've been scolded in the past, give them a second go

      Ahh British Gas. I've heard a lot of horror stories about our largest energy supplier however I am pleased to report that mine is not one of them. With the cost of evergy sky rocketing the last few years I finally decided to take the plunge and switch energy providers. It's funny how you seem to build up a loyality with your energy providers even though they have not quarms at all about ramping up the price of their products. When we moved to our new house about six years ago we were still with the default providers of N-Power for electric and British Gas for our gas. When our combined gas and electricity bill for the final quarter of 2008 reached a whopping £750 I decided it was time for a change! My first port of call was moneysavingexpert.com. They detailed which price comparison companies were paying the largest amount of cashback for switching energy providers. I would always reommend using a price comparison site for switching utilities because they also give a reward whether it be cash or gift vouchers. I chose to use moneysupermarket.com because they were offering £30.00 cash for a dual fuel switch and it really is as easy as the adverts suggest. Fill in two online forms and the results are there. I was actually quite suprised with the outcome! British Gas came out the cheapest for their Websaver 3 Dual Fuel tarrif. After applying, we received the paperwork from British Gas in just three days which included a 'switch over date' and all the other usual documents such as T's & C's. The transition was also smooth, recieving a final bill from N-Power and new bills from Britsh Gas three months later. The charging tariff differs slightly from region to region but the comparison sites account for this on their initial forms, another good reason to use them. A couple of points to bear in mind are firstly that Britsh Gas charge a fee of £30.00 per utility (gas/electric) if you switch to a different supplier within nine months and secondly that you have to manage your account online. You do have the option to pay by cash/cheque if you wish but discounts of around £3.50 are offered for their Direct Debit option. The only criticism to date that I can make of British Gas is that their initial bill was incorrect. They had still charged us at the old standard tariff for our gas possibly because we were with them previously but just for our gas. To their credit one call of around 10mins sorted it out and they gave us another two weeks to pay the bill and we could still qualify for their early payment discount which equates to around £1 on a £200 bill. Since we switched almost 10 months ago I believe two new products have been introduced, the most recent being their Websaver 5. The same conditions still apply however the cash option has been removed for new customers who now have to pay by Direct Debit. To summarise, my experience with Britsh Gas has been a good one. I only had one small issue which was rectified promptly. They do seem to have cleaned their act up but as with all purchases - Check your bills.

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        05.02.2009 16:23
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        Pricey but on the surface look to be helping

        Me and my girlfriend are first time 'home leavers' we fled the nest last September and moved into a privately rented house, and the previous occupants used British Gas for both their electricity and gas - so we thought we may aswell leave it as it is. We had our first full quarterly bill through the door last week, and its worked out around about £12 a week each (£24). We've been a bit naive with the money though, and haven't really saved up / accounted for our gas and electricity properly (lesson learned I guess!) so we're hoping (especially with current climate) that they wont cut our gas or electricity off if we dont pay the full near £300 next week (argh!) I've also had a look on their website but I can't find anything about payment plans. What would be ideal is having a payment card like you do for council tax / tv license / water that you can pay off at a weekly / monthly rate. I'd prefer to do the whole Pay As You Go but I'm not sure our landlord would allow the changing of meters! We actually qualify for their new Essentials Advance package which helps people out who have to recieve benefits. It looks like a British Gas engineer comes around to evaluate the insulation in your house, if it isn't up to standard they fix it up for you free! and also credit one of your British Gas accounts with £50 - so if you're with British Gas and in receipt of any of the benefits below, you should get in touch with them. (sorry for long list, I didnt realise it was going to be so big when pasting!) * Disability living allowance * Pension credit * Attendance allowance * Council tax benefit * Housing benefit * Income support * Income based job seeker allowance * War disablement pension (which includes either mobility supplement or constant attendance allowance) * Disablement pension ( which includes constant attendance allowance) * Child Tax credit (where relevant income is £15,592 or less) * Working Tax credit (where relevant income is £15, 592 or less) http://www.britishgas.co.uk (tried to paste full link but it was over 80 characters, navigate to 'Products & Services ---> Gas And Electricity ----> Do you need extra support?' )

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          25.03.2008 10:54
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          If you like problems then this is the one for you

          I moved to BG when the cost of power shot up I had been price capped for 3 years so it was a shock to find out the true cost of power after searching the web and inputing the actual readings for a year I found that BT offered the best deal. £18 pm for Electric £23 pm for gas, two months later this had risen to £23 for electric and £55 for gas around January this went up again to £23 electric £74 gas even though I had put in the actual readings into the web site at the beginning. I then deceided to change again and found a better provider and cancelled BG, I went onto the BG site to check my bill before I left (leaving 2 April) and could not access my account as it said I had recieved my last bill 6 months ago, ( they still take from my bank acount ). I went onto the web to find a telephone number on the BG site and the site would not open up to let me have a customer telephone number, so I thought I would ring for new new customers telephone number it rang and a voice said 1 for this 2 for that and when I pressed the relevant number it then said there is a 40 minute wait (0845). I would send an email but as in the past it could be 3 weeks later "sorry for the delay in replying". So I would say if you do go to British gas expect larger bills than promised and do not cancel or expect problems if you do.

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            08.02.2007 13:57
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            there you go done and dusted

            Last year and even now British Gas is the most expensive fuel company in the UK. This is due to bad luck. When British Gas bought gas for its customers it was at the highest whole sale price. I think the boffins at BG thought prices will go even higher. That didn't happened. As the wise ones will know, rise in business taxes are always paid by the customers. Same is true of fuel prices. British Gas has increased price of gas by more than 100% in 24 months. Generally people get duel fuel discounts which could amount to £20 a year, little money (I know) in comparison to the bills however it is still worth money. BG doesn't advertise this to the customer. Ask for it and you will get it. Now some good news for BG customers. Prices of gas and electricity are coming down from middle of next month. BG will be the first company to do this. Others will follow as well as the wholesale price of gas has come down. For the past two years BG has been the most expensive. Little relief for some as it will be the first to reduce prices. Will gas prices be cheap in the future. Probably not as supplies dwindle and demand increases. I recommend both gas and electricity from one company as you will get duel fuel discount and maybe reduction in unit prices.

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              29.03.2006 14:48
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              They lied to me, they lied to my partner, they will lie to you too.

              I am disgusted with the service I have received from British Gas. When the (very pleasant) lady came to my door, I invited her in and gave her a glass of water. She sat on my sofa, cooed over my little girl and told me I would save money on my gas, electric and phone bill. She told me my gas would go up in price by 1p per k/w of energy used - the gas man came round to my house today to change my meter to 16p p/kw instead of the 7p it originally was. This is NOT an increase of 1p (unless my maths skills are out of whack). She told me that to sign up to the deal with Talktalk/Onetel I would have to sign up for gas and electric with British Gas - Onetel have since informed us that this is, in fact, not true. We waited for our gas and electric to change for well over a month, in which time British Gas sent us letters telling us to use our new 'Gas card or key' - an item we have yet to receive. I am now writing to all of my local papers about British Gas, and I am going to encourage those with similar grievances to contact me so we can gain remuneration and an apology for this treatment. I am not going to put up with someone coming to MY house and more than doubling the price I pay for gas - and lying to my face. I advise all potential customers to ask to see the tariffs per k/w - something they are supposed to show you, and something we didn't know existed. Until now. Thanks a lot British gas, I hope you go bust you bastards.

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                31.08.2001 19:20
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                I am writing this opinion as a warning to others that might have been stopped in shopping centres, or asked at the door to change from the current supplier to British Gas.I would like to put over my viewpoint of what has happened to us. I hope it will help others. We were busy as usual shopping in our local centre at Templars Square,Cowley,Oxford.It was not long before we were approached by a sales gentleman wearing a nice clean suit. He seemed to be very positive of his company: that if we changed to them, we would get very good savings on our yearly gas, and electric bills. After reading quite throughly alot of forms, we agreed,my husband and self, that the deal sounded very good and that there were savings to be had. The change-over was quite fast, and took 4 weeks,arranging to pay as agreed by direct debit at the end of the month.Ok nothing wrong with that. The first couple of months went nice and smooth. Then the third month came, and we found that we were billed twice for the same amount. After numerious calls, and holding on we eventually was greeted with a representative of the board. The person conserned was very blunt over the phone, and the conversation was something like:" Well mistakes do happen,Not our fault,we will get it paid back as soon as possible." Two months later it was credited back.In the same month our payment which was monthly started to climb.The original payments were: £12 per month on electric, and £17 per month on gas. Now we may be a three bed house, and have gas central heating, plus a gas cooker but we use average amounts like most people. The bill then went up, making our new payments £14 for electric and £25 to the gas. This continued for about another 4/5 months. A meter reader called to check the meters and went.On doing so he said that they seemed set very high and felt that it was wrong. Nothing was altered, but he said we should mention it to the firm. Onto the service department again. This time it was a gentleman. Conversation:"Oh yer, right ok well what you want us to do about it then. you must owe a large bill". Us "No sorry you have that wrong we are in fact in credit". "Hold the line I will check.""ok checked yes you are in credit,but we will leave it like that and see how you go." They would NOT change it. A few more months on, and more bills getting dearer and dearer, and seeing our once monthly charge of £12 elec and £17 gas now climb to £17 electric and over £40 for gas per month.We decided enough was enough, we changed suppier or tried to. British gas tried to stop us every time by issuing another bill to us, and objecting to the change over. After negotiations with our new company we paid british gas on one day and got the new supplier to take our first payment the same day to them so British gas could not take it back and send another bill. This we thought had been sorted the new firm informed british gas on the 28th of june,2001 that the services were now with them. first payments to new supplier went from bank account on the 28th july,2001. Today in the post what do we recieve? Amother bill from british gas stating that we owe them £46. We do not owe them a penny. Again on the phone and hang on. A very rude and argumentive reception was the response. "Well we were only told yesterday. You owe that bill you gotta pay it or else attitude." We contacted our new supplier Southern electric. The lady on the phone could not have been more helpful if she had tried. We are now awaiting the notification from british gas to confirm that the bill is void. However I do not hold my breath with this. Sorry British gas you are nothing but con artists, and trick people into beliving you can save them money. We I will never be back with you and will not reccommend any of your staff. We have had nothing but rudene ss and overpricing.

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                  15.05.2001 00:18
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                  With a title such as that, you will rightfully persume that I am not best pleased with British Gas - and here's why. Every few weeks, some bimbo or prat from British Gas knocks on my door to get me to sign up with them. I am not interested and am fed up with telling them that. It is even more annoying when you have arthritis and it is difficult to get to the door, especially if they knock when you are in the shower. I had once used British Gas to supply my electricity but due to the continued and sheer incomptence of their customer services and metering team, I told them to get lost (although a more colourful metaphor would have been more apt). According to British Gas, the customer (me) should pay for electricity that I have not used and I should also pay for a different meter reading to that which is installed in my home. Despite repeated letters and telephone calls, they still are billing me for something I do not owe - this is over twelve months after quitting their "service". basically, they are trying to charg me for an electricity meter that has a different scale on it then what they said (it was removed and replaced but the halfwits at British Gas still ignore me) Not very good, is it? As they will not sort anything out, I refused to pay the last bill for my address and if they are stupid enough to try and sue me, I look forward to the day in court where I shall proove openly that there is no way in hell they are entitled to money which I do not owe. Naturally, I shall seek damages from British gas if they try anything. British Gas do not give a damn about their customers and often use tatics of intimidation to force money out of people. You are messing with the wrong one, British Gas. Let's see if anyone from the comapny would like to comment on this summary of their bog-standard supply service (they can supply the "stuff" but cannot administrate anything)

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                    07.05.2001 20:00

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                    • "Unwillingness to pay back overpayments."

                    I've given up on british gas, and here's why. My partner and I set up a direct debit with them, and they decided to charge us twenty five pounds a month. Nothing wrong so far. But, we don't use much power - no central heating, no television, very few kitchen gedgets. As a result, we were using about twenty five pounds worth of power each quarter. Being sensible people, we took a reading of our meter and phoned them up. They clearly didn't believe us so they sent a bloke round to check. They didn't change our bill, and we continued paying for three times more energy than we were using. After three quarters of a year, British Gas owed us one hundred and twenty pounds (and some small change) and there was no sign of them offering to give us any of our money back or reduce our monthly payments. It was only when we changed supplier that we got our money back - I assume they would have continued to overcharge us indefinatley. If you are a small user, like us, beware, because you may well be paying for far moer than you use. keep an eye on your meter, and harass your supplier. If this doesn't work, change supplier every year or so, because this does seem to result in a rebate. Its hardly ideal though.

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                    28.09.2000 06:26
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                    British Gas are useless - they couldn't organise a p*** up in a pub. I changed my power over to BG earlier this year and the first bill was incorrect - the meter had been swopped over and, having a completely different meter, the figures did not tally. So, I contacted them and they said they'd organise a new bill and that the one issued would be cancelled. Fair enough. Over three months later, I get the next quarterly bill - again based on the old meter reading and far in excess of what I thought I'd used. So, back on the phone to them to try and sort the problem out and after getting past the annoying automated service, finally got to speak to some idiot of a girl who was obviously was reading a script to reply to my questions - which had to be stated over and over. Very patronising she was, too and i feel they want to keep you on the phone for as long as possible as the 0845 number the issue means they get paid to receive a call made to them. I know I am a cynic but I think that companies deliberately mess people around to boost their income from their mistakes, which is dishonest. The cheeky tart (I won't say her name as she was more than likely instructed to do this) insistd that I paid fifty quid straight away to stop action! Hang on, I queried a bill and they then say they are going to take action. Am I missing something here? Bang out of order. Naturally, I will not be using BG for anything again - since they take this heavy handed approach to threaten customers who try and resolve errors the company make, well, they don't deserve to be in business, do they? I wonder if my time with them as my supplier is the shorest on their records - five months as a very displeased customer.

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