British Gas ( its all hot air ) (British Gas - Combined)

Member Name: lesmo

Product:	British Gas - Combined
Date:	25/03/08 (103 review reads)
Rating:

Advantages: None

Disadvantages: Bad customer service, Exaggeration of cost

I moved to BG when the cost of power shot up I had been price capped for 3 years so it was a shock to find out the true cost of power after searching the web and inputing the actual readings for a year I found that BT offered the best deal. £18 pm for Electric £23 pm for gas, two months later this had risen to £23 for electric and £55 for gas around January this went up again to £23 electric £74 gas even though I had put in the actual readings into the web site at the beginning.
I then deceided to change again and found a better provider and cancelled BG, I went onto the BG site to check my bill before I left (leaving 2 April) and could not access my account as it said I had recieved my last bill 6 months ago, ( they still take from my bank acount ).
I went onto the web to find a telephone number on the BG site and the site would not open up to let me have a customer telephone number, so I thought I would ring for new new customers telephone number it rang and a voice said 1 for this 2 for that and when I pressed the relevant number it then said there is a 40 minute wait (0845). I would send an email but as in the past it could be 3 weeks later "sorry for the delay in replying".
So I would say if you do go to British gas expect larger bills than promised and do not cancel or expect problems if you do.

Summary: If you like problems then this is the one for you