BG? Big Gits, more like! (British Gas - Combined)

Member Name:

Product:	British Gas - Combined
Date:	28/09/00 (188 review reads)
Rating:

Advantages: None

Disadvantages: Staffed by idiots with attitude problems

British Gas are useless - they couldn't organise a p*** up in a pub.

I changed my power over to BG earlier this year and the first bill was incorrect - the meter had been swopped over and, having a completely different meter, the figures did not tally. So, I contacted them and they said they'd organise a new bill and that the one issued would be cancelled. Fair enough.

Over three months later, I get the next quarterly bill - again based on the old meter reading and far in excess of what I thought I'd used. So, back on the phone to them to try and sort the problem out and after getting past the annoying automated service, finally got to speak to some idiot of a girl who was obviously was reading a script to reply to my questions - which had to be stated over and over. Very patronising she was, too and i feel they want to keep you on the phone for as long as possible as the 0845 number the issue means they get paid to receive a call made to them. I know I am a cynic but I think that companies deliberately mess people around to boost their income from their mistakes, which is dishonest.

The cheeky tart (I won't say her name as she was more than likely instructed to do this) insistd that I paid fifty quid straight away to stop action! Hang on, I queried a bill and they then say they are going to take action. Am I missing something here? Bang out of order.

Naturally, I will not be using BG for anything again - since they take this heavy handed approach to threaten customers who try and resolve errors the company make, well, they don't deserve to be in business, do they? I wonder if my time with them as my supplier is the shorest on their records - five months as a very displeased customer.

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