British Gas - Electricity

We moved to a new town in July, and since the property we moved into was already receiving its electricity supply from British Gas, we decided to stick with them. When I contacted them, they denied supplying the address, telling me that the address was supplied by another company, but they would transfer service. A few days later, it turned out that they had taken the address down wrong and were trying to take over supply for a different property. When I contacted them, they said that this would be corrected and yes, they did already supply electricity to my address after all. Another 10 days went by before receiving a letter saying how sorry they were ...  Read the complete review

I have just read the comments and can only re enforce the comments of the other dooyoo people. We keep hearing that it is so easy to switch our supplier be it Gas or Electricity, But I wonder how many people have actually switched without problems. None that I am aware of. My problems started March 2002 when i moved to my new house. I had previously toyed with the idea of switching supplier, and as I was moving to a new home what better time to switch suppliers. I completed all the necessary form for BG to supply my gas and electricity. The gas one was no problem and the direct debit was set up and came off my account no problems. I noticed a few months later that ...  Read the complete review

A few months ago, I purchased my house and connected to London electricity. Then I had to go away for 1 month on a business trip. When I came back I had a pile of mail one of which was from british gas saying they can beat London eletricity on price and if I dont reply within two weeks, they will assume I will want to switch to them!. another one from them said "Thankyou for choosing British gas as your supplier" !. Well with some many things to sort out in my new home, I just couldn't be bothered to make a big deal of it. Then my boiler broke down I took me 4 weeks to get a new one installed. I got it installed from another ...  Read the complete review

Towards the end of last year (1999), I received some promotional material from British Gas with my credit card statement, with promises of cheaper electicity. As an incentive, they also promised "1000 Goldfish Points", which equates to ten quid. So, I signed up and started to have my supply from BG in January this year. Simple enough to change over, provide a meter reading on the day they say the new company will provide the service. So I thought. A couple of weeks later, my meter was read (I've only had my meter read twice, despite living where I live for three years), received the bill, and paid it. The "1000 Goldfish Points" ...  Read the complete review