British Gas

I have subscribed to British Gas Homecare 400 for several years. This week I needed to call them out because there was a leak under my toilet.I was told that the concealed cistern, which fits inside a ceramic casing, was leaking badly. British Gas confirmed that this was covered by my insurance, and would be rectified by Dynorod. Dynorod, after inspecting the toilet,later informed me that it was NOT covered. I made several phone calls to British Gas, who apologised on each occasion and agreed that I WAS insured, but each time before an engineer could visit, Dynorod phoned me back to say it WASN'T insured. I have now had no working toilet for two days, and ...  Read the complete review

We joined British gas when moving into our new home because they were the holding supplier and we thought it would be easier to stick with them...how wrong we were! I set up our account in joint names with me and my partner. About a month later I received a gas bill for in excess of £500!!! I could not understand how we had accrued such a bill in a 1 bedroom house with no central heating. After many calls it turns out that they had put my name against the debt from the previous tenant and my partners name on the new accont. Having gotten to the bottom of this I thought it was resolved and they sorted it out. Again, how wrong I was. They amended ...  Read the complete review

When I was younger , I used to work for a company called the Cobra Group . We were salespeaple, hired by energy companies, mobile phone networks, and kitchen companies to go door to door, setting people up with contracts, encouraging them to get a quote, or trying to get them to change energy provider to NPower . We had a pretty strict code of conduct - for instance, for anyone over 75 who wished to change over to Npower, we had to have someone else sign it, preferably a relative, to say that the person changing contract was of sound mind . We were not allowed to decieve people into changing over in any way - we couldn't falsely claim our prices were lower ...  Read the complete review

I have had to use the service 3 times, and I must say on each occasion the service has been fantastic. Usually a plumber/technician is sent the same day, the service has always been effective and flexible and I must say it is very good value for money (something like £6 a month for plumbing and drains). Today I had to call out a plumber for a blocked kitchen sink overflow. Someone arrived an hour later, solved the problem and also did a few other plumbing jobs around the house. I really cannot complain.

What a joke! Dyno-rod
I had a leak from my bath and under my British Gas cover Dyno-rod came out to repair the leak. They failed to diagnose the fault correctly and cracked my bath pannel. Three weeks after the event they agreed to replace the panel. They sent out a workman without the correct tools and then sent another workman the next day. This workman decided to cut the bathpannel with a wood saw and not measure the space. Then the dynorod employee reported to his manager that the work was satisfactory. His supervisor then failed to inspect the work, twice when appointment were made. His excuse was other emergency calls took priority and the manager failed to call and inform me he was not coming. My case is still unsolved.