British Gas

After leaving Scottish Power the next supplier for me to become a member with was British Gas. It was great service on the phone when I first became a member with them. They were offering 10 percent discounts and the service seemed to be at the best standard. After becoming a member at my house the first bill after 3 months was actually a okay bill not too much. The second bill after another 3 months was not the same though. This bill was much higher than I had expected and the cost of it was just too high for me. After not paying up for a month their collection team called me up. I told them about my problems and they actually offered me a discount on my ...

British Gas is probably the very definition of both incompetence and awful customer service. Over the past 8 years I have had several major problems with them which caused me to switch suppliers. The final straw was about 6 month ago. I had received a letter saying they needed to check my gas meter to make sure that it was safe etc. OK so no real problem so I arranged to make sure I was in on the day they said they would come round. Low and behold no British Gas person showed up. After calling the so-called 'customer service line' I was kept waiting in the queue for about 10 minutes to be told 'Our engineer couldn't make it today, we did send you a ...

I've been with British Gas for around 2 years ago now when we bought our house. They were responsible for the electricity, while another comapny looked after the gas. I then got British Gas to deal with both utilities as it was cheaper that way. After few months i decided to use moneysupermarket.com to find the best plac eto get cheaper bills. It actually showed up British Gas, but their Click 4 Package. I immediately switched and was quite lucky as few months later utilities bills started to shoot up, but Click 4 was frozen from this and the hike in prices didn't affect us. I found the Click 4 deal very good and my bills stayed fairly low, and ...