Newest Review: ... it has been missed. It's a shamble since I'm not sure who is now responsible British Gas or Dynorod since each ask me to speak to the o... more
FIRST & ONLY PAYMENT DEMAND RECEIVED 1 YEAR AFTER LEAVING PROPERTY
Author Name: bs
Advantages: They are none
Disadvantages: They are lots
This is a copy of the letter that I have just sent off to British Gas. I don't understand how the continually keep getting away with treating the British public like they do. I think its time we take power back.
I am writing to convey my dismay at the appalling behaviour and shocking customer service of British Gas with regards to an alleged outstanding payment on a property which I and my former housemate vacated over a year ago. Upon leaving the property, 8 Thornbury Rd, Isleworth, Middlesex, TW74HG, we, through our letting agent Antony James & Manser, cancelled all of the utilities bills and made sure that we had settled all accounts. Over one year later I received a letter from one of your debt collection agencies stating that we still owe £123.56 and that they have taken the debt on and that unless it is paid within a two week period that they would escalate it to a County Court judgement with the potential of bailiffs retrieving the funds from goods taken from my home.
I have never once received any bill from British Gas regarding this debt. I and my former house mate would have been more than happy to settle any outstanding accounts and we are disgusted that the only correspondence that we have received regarding this comes in the form of a threatening letter from a third party over a year later. I requested a full itemised bill for the above address proving the outstanding funds, however I was informed that this could take anywhere from 7 to 14 working days. This is again absolutely unacceptable as according to your debt collectors I have only until the 1st of March to make payment. You would have thought that, upon explaining this to your customer service team, that they would be able to put a hold on the debt until I was satisfied with what I have seen on the bill. I was informed that it was out of British Gasís hands and that I should personally contact your debt collectors to see if I could put a hold on the account.
This is yet another example of the sub-standard customer service that British Gas provides its customers and we will be forwarding a copy of this letter to the ombudsman to officially complain about our treatment
I request that by return you supply me with a statement showing the opening and closing readings of the period of our occupation, the charges made and the payments outstanding to prove the amount of your demand.
Summary: I wish BG would change there advertising campaign so it would truly reflect just how shit they are
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