British Gas turnes themselves around... or do they?? (British Gas)

Member Name: l0ul0u

Product:	British Gas
Date:	29/09/08 (63 review reads)
Rating:

Advantages: Easy to use online billing system

Disadvantages: Company are renound for fobbing customers off

The British Gas website, provides an easy way of providing updating your meter readings, viewing bills and paying for them. Also, when you sign upto online billing they send you 4 free energy efficient light bulbs, which I thought was a nice little touch as a kind of thank you for saving them paper and becoming more energy efficient! The website is easy to use and provides features for all the things necessary for online billing aswell as sections for queries, a section with a review that you fill in which suggests way to help you reduce your bills etc. The webstie is laid out in a way that is easy to follow and navigate through without confusion. This is one service that British Gas have managed to provide without messing up or ripping you off, maybe it is part of a new, more honest start for them or maybe I'm just being deluded I'll leave it up to you to decide!!

Summary: maybe they have got their act together, yet again they might not have...