British Gas just lost a customer (British Gas)

Member Name: Big Bri

Product:	British Gas
Date:	09/10/09 (75 review reads)
Rating:

Advantages: (Too) convenient to have plumbing insurance together with boiler insurance

Disadvantages: Exclusions, not notified in the Terms and Conditions,are added after the event.

I have subscribed to British Gas Homecare 400 for several years. This week I needed to call them out because there was a leak under my toilet.I was told that the concealed cistern, which fits inside a ceramic casing, was leaking badly. British Gas confirmed that this was covered by my insurance, and would be rectified by Dynorod.
Dynorod, after inspecting the toilet,later informed me that it was NOT covered. I made several phone calls to British Gas, who apologised on each occasion and agreed that I WAS insured, but each time before an engineer could visit, Dynorod phoned me back to say it WASN'T insured.
I have now had no working toilet for two days, and the only reason given by either firm is that ceramic cisterns are not insured, even though the fault is in the plastic insert.
I'll not be renewing this insurance or recommending British Gas.

Summary: When it comes to making a claim, British Gas just move the goalposts