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Good Service - Pay as you Go Meter - Service when there's a fault
Member Name: hannah012
Advantages: Good service, do what is said
Disadvantages: Just the cost of energy on pay as you go
We first joined British Gas when we moved into a new rented house a couple of weeks ago, the meters we've got are gas and electric, both on pay as you go.
We had experienced issues with the gas meter as it has been swallowing the majority of credit that we were putting on it. I called British Gas straight away and got through to a very helpful lady, she talked me through how to go through the meter to see if there was a fault. It turned out that there was a fault with the meter so they booked me in for two days later for the engineer to come and replace the meter, they also promise to refund the money that was taken.
When it came to the day that the meter was supposed to be changed, unfortunately I received a phone call saying that the engineer had broken down, I thought this was good though that they pro-actively called me while still in the allocated time. They then re-booked it for two days later.
The engineer came out to replace the meter and there was no bother at all, I called Customer Services after the meter had been replaced and they credited the lost money back onto the meter (I had to top up three times for it to appear, but it did).
Overall I found the entire process easy and it has given me a very good opinion of British Gas, although pay as you go meter's are pricier than the monthly bill, in renting accomodation you don't always have a choice, so I would recommend British Gas to others as the service you receive when there is a fault is fantastic and everything is as quick as it can be and is very efficient and the information they provide is accurate
Summary: Great Service
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