I would like to formally log a complaint against British Gas (Home Services) and Dynorod for not being able to investigate & rectify a possible leak at my Property for the Last 6 months. Contrary to what Dynorod says, I have NOT received any missed call not any letter or email stating progress of this job (all my contact details are available with both vendors) and the job is still open. Dynorod have missed 2 appointments which on one occasion turned down an appointment due to heavy rain which I can understand. I have to stay at home each time an appointment is booked and its now 2 times that it has been missed. It's a shamble since I'm not sure who is now responsible British Gas or Dynorod since each ask me to speak to the other. Dynorod does not even have a complaint procedure and the only email available is marketing@dyno.com on their website.

This whole issue has now created a dispute with Seven Trent Water who has slapped me with a bill of £2383.76 claiming that it's as per the consumption recorded. I dispute this amount since this property is only occupied during the weekend since me and my wife who live at the property work away from home during the week. Besides, I cannot have a consumption that is twice that of a neighbour