| Product: |
British Gas |
| Date: |
10/11/02 (1180 review reads) |
| Rating: |
 |
Advantages: are you joking
Disadvantages: want a list
Do British Gas have any customer service training?Apparently not!
We were advised (by B.G.)that our 15yr old boiler needed replacing- even though it was working fine.
For the 3rd time in TWO weeks,our new boiler has broken again - leaving us both COLD and without any hot water!
So,with our Three Star Service cover,we phoned the breakdown service and requested that given all the details,we wanted an engineer to visit today.Not an unreasonable request we thought - WRONG!
The "customer service advisor",was to say the least unhelpful or empathetic.He refused to let my husband speak to a supervisor,as this was not "proceedure".They had a 40 minute conversation,getting no-where.I telephoned a few minutes later and the lady I spoke to said that she would get a supervisor/manager to call back within 90 minutes - different proceedures for females?
15 minutes later a "manager" did call back but was just as unhelpful as the gentleman that my husbad had spoken to - incidently, she had already spoken with said gentleman,surprise surprise!!
So,the letter of complaint is already in the post,we haven't paid for said boiler yet(6 month interest free that's if they get it!)and we are all sitting with the duvets from our beds covering us!!!!
Thankyou for sharing your experiences too - atleast we aren't the only ones
Summary:
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Last comments:
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- 10/12/02 Good grief! We nearly lost our perfectly working boiler to the scoundrels and it was only 6 (six) years old! If I hadn't have had some wits about me we would have lost money to the tune of £3000.
I hope you weren't conned! |
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- 11/11/02 I called British Gas out for a quote to fix my boiler, they said it couldn't be fixed then proceeded to produce an estimate for well in the region of £3000.00 ( a lot of money in anyone's books) the salesman was rude and unhelpful and demanded we make a decision instantly, I questioned some of the things on the quote, for example they were charging £200 to drain the system which they'd have to do anyway to fit the boiler, that £100 for your old boiler deal was on but they wanted to charge us £60 to take it away and dispose of it, another £96 for the engineer to put three bricks in the wall where he would have to move the flume, not a builder note, the engineer, I queried a lot of these things and asked for them to be removed as I can purchase the three bricks and cement for under a fiver and ended up having him shout at me, then I asked him to leave!
Horrible people British Gas, they're currently taking me to court for £800 worth of gas used in my dead mothers house AFTER they'd disconnected the meter - go figure!
Anyway.. ..phew.... a bit of a long message there, you're off to a good start with this opinion, my advice to you is to read, rate and comment as much as you can, you're more likely to get reads, you'll meet people with similar interests and it's fun!!
Fishbulb >><>?™ (Services Guide) |
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- 10/11/02 We were told 18 years ago that our 10 years old warm air gas boiler needed replacement. Scottish gas had adjusted the burners wrongly after a service, so that insufficient air was being used to burn the gas, so the conbustion chamber got sooted up. I adjusted the burners myself (similar concept to a bunsen burner) and when they came back to measure the flue gas composition (when we tuned down their 'offer'), they had toa smit that the boiler was 'miraculously' 9; now working within specification.
Since then, after every 'service', I have had to either fine-tune the air controls, and even (two years ago) had to reseat a burner tube. They are useless, but without evidence of regular servicing you could be in trouble with the insurers should anything go wrong. |
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