British Gas Reviews

I have subscribed to British Gas Homecare 400 for several years. This week I needed to call them out because there was a leak under my toilet.I was told that the concealed cistern, which fits inside a ceramic casing, was leaking badly. British Gas confirmed that this was covered by my insurance, and would be rectified by Dynorod. Dynorod, ...  Read the complete review

We joined British gas when moving into our new home because they were the holding supplier and we thought it would be easier to stick with them...how wrong we were! I set up our account in joint names with me and my partner. About a month later I received a gas bill for in excess of £500!!! I could not understand how we had accrued such ...  Read the complete review

When I was younger , I used to work for a company called the Cobra Group . We were salespeaple, hired by energy companies, mobile phone networks, and kitchen companies to go door to door, setting people up with contracts, encouraging them to get a quote, or trying to get them to change energy provider to NPower . We had a pretty strict ...  Read the complete review

I have had to use the service 3 times, and I must say on each occasion the service has been fantastic. Usually a plumber/technician is sent the same day, the service has always been effective and flexible and I must say it is very good value for money (something like £6 a month for plumbing and drains). Today I had to call out a plumber for a blocked kitchen sink overflow. Someone arrived an hour later, solved the problem and also did a few other plumbing jobs around the house. I really cannot complain.

What a joke! Dyno-rod
I had a leak from my bath and under my British Gas cover Dyno-rod came out to repair the leak. They failed to diagnose the fault correctly and cracked my bath pannel. Three weeks after the event they agreed to replace the panel. They sent out a workman without the correct tools and then sent another workman the next day. This workman decided to cut the bathpannel with a wood saw and not measure the space. Then the dynorod employee reported to his manager that the work was satisfactory. His supervisor then failed to inspect the work, twice when appointment were made. His excuse was other emergency calls took priority and the manager failed to call and inform me he was not coming. My case is still unsolved.

British Gas is the leading number one gas and electric company out there. I was using their service last year for 6 months and thought their service was a disgrace. Every 3 months I used to pay my bills and the first bill I got of them was high in the charges.I hardly used to put the television on or use gas as I used to be at work often. The bill ...  Read the complete review

I am in the process of changing to Scottish Power this is because your customer services are rubbish.

You never take meter readings so my account became in debit. You then demanded higher payments, when I asked if these could be reduced slightly I received a negative reply from your Customer services, with a "can't care less attitude". I have received a letter from you regarding closing my account my name in the address, but dear someone else. Even when I try your web to look at my account it will not let me in despite validating my e-mail address several times. The e-mails I receive are addressed to the person who owned the house before me!

Anyone reading this, please don't open an account with British Gas, their customer care is diabolical!

British Gas is probably the very definition of both incompetence and awful customer service. Over the past 8 years I have had several major problems with them which caused me to switch suppliers. The final straw was about 6 month ago. I had received a letter saying they needed to check my gas meter to make sure that it was safe etc. OK ...  Read the complete review

I've been with British Gas for around 2 years ago now when we bought our house. They were responsible for the electricity, while another comapny looked after the gas. I then got British Gas to deal with both utilities as it was cheaper that way. After few months i decided to use moneysupermarket.com to find the best plac eto get ...  Read the complete review

I am not very happy with British Gas and doubt I will ever become a customer of theirs again! One day the postman delivered a letter which was opened by my husband. The letter was from a debt collection agency and it was demanding a payment of £400+ pounds - or else! My husband went bonkers with me. "What bills have you not been ...  Read the complete review

I had a account with British Gas for 2 years and decided to leave them this year. My bills had started to go well above average prices so I left them. When calling the up on the phone they told me they did not want a meter reading of me! I was a little surprised by that and asked them why not as it would be last time with them. I was moving rented ...  Read the complete review

I am not with British Gas out of choice, only because it is who my landlord has chosen and they're not the most approachable or cooperative of people. Upon moving into my current address, a first floor flat, I discovered our gas was supplied by a pre payment meter. Said meter was located in the basement of the ground floor flat, so we had no way ...  Read the complete review

DooYoo Review dated - 31-03-09 BRITISH GAS Titled: Born Gassy ---------------------------- In the news today British Gas has re-named their corporation 'Born Gassy'; it has been long awaited brands re-think, from it's gassy fat cats. The whole matter has brought a bad smell to the shareholders as they feel it would have ...  Read the complete review

If you are a domestic user British gas are very expensive. For small business they are fantastic I could not find a better deal anywhere. We were EDF customers for four years, the past two under duress as in 2007 I failed to read a letter they sent out properly. Apparently the letter stated we only had so many days to cancel if we ...  Read the complete review

I don't rate British Gas. Ok, so they are the number one and pretty much had the monopoly on our gas supplies until recently but now that there is so much more choice, you can most certainly find a better deal elsewhere. British Gases prices are higher than some competitor companies for both Gas and Electric. If you speak to them they ...  Read the complete review

British Gas left me without Gas over 2 different weekends when I was with them a few years ago. Both occasions were their fault. One Friday evening they put a card through my neighbours door, when I called up to say no-one had visited it was too late t o send another engineer to the right address. The 2nd occasion I was understandably more ...  Read the complete review

BRITISH GAS This is my story of British Gas. A long time ago (about two and a half years in fact), in a place not very far away, I lived with my family and received my gas and electricity from British Gas. So far so good. Then one day, my next door neighbour cancelled her contract with British Gas and went with EON instead. This is ...  Read the complete review

This cover is the worst on the market. On the rare occasions that I have had to engage with BG their customer service has been appalling. It took them 5 weeks to replace a hot water cylinder and that was only following numerous emails to Centrica's Sam Laidlaw.
Only recently our heating failed. It took BG 24hrs to call and the outside temperatures were -5.....
My advice is to talk to alternative providers. Ask them how long it takes to service your boiler. I guarantee that they all will take more time than BG - Current record 7 minutes!!

British gas are the largest gas utility company with a good network throughout the country. Fortunately they no longer have a monopoly for supplying gas. I have been a customer of British Gas for years but after their recent hike in prices, their rude customer call centre staff and general attitude to their customers I am looking around ...  Read the complete review

I have been with British Gas for around two years and have only recently decided to try and change to ScottishHydro. However I have had difficulty in cancelling my current deal. I have been told that I must pay £100 to get out of my contract, which itself is ridiculous. The reason given is because I had my pricing capped, however my monthly direct ...  Read the complete review