British Gas Reviews

The name "British Gas" always had that comfortable ,solid feel to it. To me it always invoked a sense of something reliable, but probably expensive. Quality service that wouldn't let you down. A company you could trust. Ok, probably a bit pricey, but you knew they'd come up trumps for you. In a way, something akin to the AA (the so ...  Read the complete review

I don't pretend to be an expert on British Gas. I do not know about the extent of their services, nor do I have any comparative experience of other suppliers. I only have my own rather narrow interaction with them to go on, but it seems to tally with a lot of the other reviews here. I used to live in a 3 bed semi a few miles away. It ...  Read the complete review

This may be quite long, complicated and involved but my experience may be worth reading, it could save you a lot of money and much heartache. Despite being one of the biggest British companies, I have found British Gas (hereafter called BG) to be the most despicable companies I have ever had dealings with. I no longer use them and after ...  Read the complete review

It?s hard to know where to start this. The most important thing I have to say is that British Gas are the worst company I have ever dealt with, of any type, ever. Everything about them, from their telephone customer service to their billing system to their call-outs, is appalling. Don?t worry, I will give my ...  Read the complete review

To start with, BG have been excellent all the time I've been a customer - except for this one episode. My wife and I moved from a flat to a house just over two years ago. When we left the flat, I phoned through the meter reading of our flat and we were billed accordingly. Then in October 2002 (11 months after moving out the ...  Read the complete review

British Gas Ha what a joke I unfortunately had difficulties in paying the bills on their due dates mainly due to being made unemployed and arranged a payment option via direct debit. This was fine until BG cancelled the Direct Debit and sent threatening letters. I rang Customer disservices (accurate I would say) and they ...  Read the complete review

In a nutshell I changed my gas supply in April 2003 from British Gas to Sainsbury's Energy (Scottish Power) - I was quite happy to do this and had no second thoughts. Sainsbury's told me that I didn't have to do anything else and they would sort out the transfer from British Gas. In May I had a gas bill from British Gas, whom ...  Read the complete review

Well i work for the company, and let me tell you something its not customer services!!!! They have obviously bitten of more then they can chew. And all the people that do have any inkling of the system are not treated correctly. The case is if you know nothing you get promoted. This is beyond a doubt the oddest company i have worked for. As for ...  Read the complete review

I recently had the pleasure of moving house. Unfortunately for me the gas and electricity meters had been removed from the new house as it had stood empty for over two years and that was when my nightmare began. In my previous home I had been a British Gas Dual Fuel customer. When I moved however I had to have the meter's reinstalled ...  Read the complete review

British Gas use a sales method that relies on the 'regime of truth' technique. They will send an engineer to give your boiler a 'free' inspection. Upon condemning it as unrepairable they will offer you a special deal on a replacement boiler. British Gas will take advantage of their unique position in the marketplace as the ...  Read the complete review

Back on the 1st August, A Scottish Gas/British Gas engineer came out to my flat for an annual safety check. He told us that the appliances were unsafe and would have to be disconnected. He also told us to get a chimney sweep, to fix what he claimed to be a blockage in the flue. And so, a Chimney Sweep was duly called. He said there was ...  Read the complete review

Do British Gas have any customer service training?Apparently not! We were advised (by B.G.)that our 15yr old boiler needed replacing- even though it was working fine. For the 3rd time in TWO weeks,our new boiler has broken again - leaving us both COLD and without any hot water! So,with our Three Star Service cover,we phoned the ...  Read the complete review

There's a saying, well put by Kylie: 'Better the Devil You Know'. I had been a Gas customer of BG for about 6 years and never had a single problem with them. My Electricity was provided by Powergen and I'd never had a problem with them either. Lucky? I think so. I wanted to get both Gas and Electricity from one ...  Read the complete review

I don't think that British Gas should be allowed to use that name as any reasonable British person would hate to be associated with such a conniving front line employees and such elusive management. It's incredible how they have the ordacity to operate they way they do. Fortunately, I've only lost a little time and patience so ...  Read the complete review

This is a long story about how we were nearly cheated by British Gas into buying a new gas heater that we didn't need. Anyone reading this will want to get the full story, simply get my email address by clicking on my profile. We invited British Gas to inspect our broken 6 yr old gas heater back in February 2002. The engineer told us ...  Read the complete review

Have you ever been fooled into signing what you thought was an innocent enough form to find out you have signed a contract to change energy supplier but even more scary is the fact that all fields for personal information and details have been left blank, for what? A bit of a worry isn't it. I have, it all happened a few months ago when the ...  Read the complete review

The following account will describe two contrasting experiences I have just encountered as a customer of British Gas. Shall we begin with the bad? The Bad ******** The tortuous six months spent evicting an unworthy tenant from my South London freehold shop and flat whilst using the expensive legal system, resulted in the property ...  Read the complete review

I have often looked at statistics and thought no that cannot be the case, one such being that moving house is one of the most stressful things we do. Well I can assure you that really is the case. It seems no matter what way you turn and try to organise, stop problems and therefore reduce stress, something will manage to add to the growing stress ...  Read the complete review

Why are British gas one of the dearer suppliers. I can only assume it is for the reasons that I left them to join the wonderful "Virgin Engery". I had both gas and electical supplies through British gas, as I signed with them before de-regulation. I was a model customer, paying by direct debit to get a small discount (and guarantee ...  Read the complete review

When you first move into a house, things like Gas and Electric are what you have to sort out. You can keep what the previous person has left connected, or change to something else. To me all Gas companies are the same. You are getting the same product from similar suppliers. The knack is the find the cheapest one, as you should not have to pay any ...  Read the complete review