A couple of years ago I was searching Price Comparison websites for cheaper Electricity as we had Economy 7 Storage Heaters in the Council property we live in making it far too expensive to run as we are Pensioners. In the middle of my "Search",I received a phonecall from an agent who was working on behalf of NPower I was led to believe anyway! He was throwing numbers in the air and left me reeling with savings here,there and everywhere. After a good 45 minutes I was so confused that I had no idea what the hell was going on and to get shot of him signed up with EDF,on the proviso that I had a cooling off period of 7/10 days where I could make ...  Read the complete review

I have used a couple of energy suppliers over the last 9 years and have always had combined services from them having them supply both my gas and electric to my property, The most recent change i made was from british gas to eon. My reason for chaging was that i pay for my gas and electric in advance of the bill arriving, not on a pre payment meter but by a plastic payment card at the post office, i have to pay a set amount each week to cover my useage and that means that by the time my bill arrives it is already paid for. This was working realy well for me with british gas but as they set up two accounts for you one for gas and the ...  Read the complete review

In the past I have lived in rented accommodation and every property I have lived in there has always been a clause in the tenant's contract stipulating that the tenant cannot change the utilities provider with express prior permission from the landlord and this has to be in writing. A lot of work for such little gain so I never bothered despite being with what is, so I have been told, one of the most expensive energy suppliers in the UK. I refer to e.on. When I bought my first property, just over a year ago, the energy supplier was and at the moment still is e.on. Any problems I have had in the past have always been dealt with satisfactorily although I had ...  Read the complete review

I moved into my new house 18 months ago and had both the gas and electric utilities switched to yorkshire electricity, which is part of the npower group, as my parents had always been with them without any problems. I set-up budget accounts for both gas and electricity and I settled in to domestic bliss. Paying over the odds on the budget account, so as to be well in credit, I was shocked to receive an electric bill showing I was £15 in debit and as anyone else would do, contacted the company straight away. All power companies are the same these days and estimate your bills, as they don't employ enough meter readers to read the meters every ...  Read the complete review

I work in one of the many dreaded ‘call centres’ for a national gas and electricity supplier. Although I’m writing from this experience, I think you can apply the general principles to any call centre operation – banking/finance, telecoms, mail order shopping, etc. At some point everyone (except the really lucky!) has cause to complain, and what I basically intend to do is advise, from my experience, how best to do this and get an acceptable resolution. - Method of communication – Your first point of contact is likely to be the person at the other end of the phone. Whilst they will no doubt try to resolve ...  Read the complete review