efficient eastern (Combined Utilities in general)

Member Name: sherry

Product:	Combined Utilities in general
Date:	05/02/01 (61 review reads)
Rating:

Advantages: quick efficient and professional service

Disadvantages: none (at the moment!!)

Having just spent the whole of last week moving into new premises I can only but (well at the moment anyway!!) write my praises for Eastern Energy.

Of all the utility providers they were by far the most efficient. I called to explain that we were moving gave them dates and also explained that the property had an electric card meter which I would want removing as I prefered to pay by monthly direct debit. (by paying monthly direct debit it entitles you to a 5% discount).

The operator took alll the details was very friendly and professional, and an appointment was made for the engineer to call the day I moved! Fantastic (as I had to wait a week for the phone !! but thats another dooyoo opinion there!!!).

The engineer turned up on the day, changed the meter and helped me with a few queries I had with the heaters.

As they were so efficient it actually made me transfer my gas service to them as well. The direct debit was set up for my gas service over the telephone and everything seems to be working fine.

The main advantage with Eastern Energy is that a lot of services can be provided on the web. You can pay bills, give meter readings, set up new services etc etc. The bills are presented in a clear and easy to understand layout, which shows you all your costs and how much you have paid by your direct debit payments.

The helpline is a local call rate number with the recorded message giving you the various options clear and easy to understand.

Summary: