EDF Energy

Well, I signed with EDF a couple of years back as I was gullible enough to listen to their promises of 'low prices for ever', 'duel fuel savings' etc. Now I feel like a dual fool! Electricity price crept up slowly - fair enough. Then a gas bill for just over £2500! What?!?!? Customer services told me it was because of estimated bills. Absolute nonsense. I have had regular meter readings. They said 'Don't worry, if you pay £240 a month until it's paid that will be fine.' I can't afford that so their solution was to take me to court to force me to have a pre pay meter installed so that every time I put money on the meter, it automatically takes half the money for the ...  Read the complete review

Tried to migrate to them a couple of months ago.. totally incompetent from start to finish. First they phoned me telling me there were two meters (one is unused) and I told them which one I used. It turns out they did exactly the wrong thing and unless I migrate both meters my current supplier won't allow the migration to go ahead.. EDF should have known this as it's not exactly unusual to have multiple meters. 2 weeks later I got a letter congratulating me on moving to EDF and asking for my gas meter reading - I politely phoned them and pointed out that the gas meter was outside and only they had the key. A day later EON told me they'd blocked the ...  Read the complete review

I have been an edf customer for five and a half months now and felt that I needed to give credit where credit is due. I cannot really review their product as we pay for gas and electricity and that's what we get - as you would expect; but I can pass comment on their customer service. I've phoned them on three different occasions and every time spoken to somebody British. I, along with many others find this very important because foreign call centres can often be difficult to communicate with. Not only have the customer service representatives been British but they have been very helpful. They are always very polite, communicate clearly and action what you want ...  Read the complete review

Électricité de France (EDF) is the main electricity generation and distribution company in France. It was founded on April 8, 1946, as a result of the nationalisation of a number of electricity producers, transporters and distributors by the minister of industrial production Marcel Paul. Until November 19, 2004, it was a government corporation, but it is now a limited-liability corporation under private law (société anonyme). The French government partially floated shares of the company on the Paris Stock Exchange in November 2005,[3] although it retains almost 85% ownership as of the end of 2008.[4] EDF held a monopoly in the distribution, but not the ...  Read the complete review

I was previously with Powergen and had all sorts of problems with my meter readings, I ended up owing them about £300 due to wrong meter reads. When I moved we signed up to EDF and they seem alot better, one of the best things is they offer a read and reward scheme for their meter readings. What they do is a week or so before your bill is due they send you a letter asking for a reading, you then take the reading and send it to them via their website. Not only does this help you keep up to date with your readings and bills but they also give you 2 or 300 nectar points each time you do it, as this is 4 times a year for gas and electric these soon up to a good little ...  Read the complete review