Newest Review: ... so the balancing was done in addition to my monthly payment. Needless to say, I contacted EDF Energy about this again pointing out al... more
Their customer service team have a good energy
Member Name: Benjiboo
Advantages: Great customer service and nectar points up for grabs
Disadvantages: None as yet
I have been an edf customer for five and a half months now and felt that I needed to give credit where credit is due. I cannot really review their product as we pay for gas and electricity and that's what we get - as you would expect; but I can pass comment on their customer service.
I've phoned them on three different occasions and every time spoken to somebody British. I, along with many others find this very important because foreign call centres can often be difficult to communicate with. Not only have the customer service representatives been British but they have been very helpful. They are always very polite, communicate clearly and action what you want them to. The other good thing is that, although they tell you of their new products and services, they do not try the hard sell.
The edf website is very user friendly and you can create your account where you can view previous bill information and give your readings online. Giving readings online not only saves the hassle of a phone call but is also part of their "read, reduce reward scheme". This scheme rewards you with nectar points: you get 1000 points a year just for giving quarterly readings that's 2000 points a year if you get gas and electricity from them. You can then earn a further 1000 points if you reduce your consumption year on year.
There's no pointing in showing prices as you can get this information from them put it is worth saying dual fuel customers can get a discount of £50.40 if you pay by direct debit.
Summary: Very pleased with our utility provider
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