Incompetent (EDF Energy)

Member Name: Tony

Product:	EDF Energy
Date:	08/09/09 (38 review reads)
Rating:

Advantages: Cheap

Disadvantages: No idea what they're doing

Tried to migrate to them a couple of months ago.. totally incompetent from start to finish. First they phoned me telling me there were two meters (one is unused) and I told them which one I used. It turns out they did exactly the wrong thing and unless I migrate both meters my current supplier won't allow the migration to go ahead.. EDF should have known this as it's not exactly unusual to have multiple meters.

2 weeks later I got a letter congratulating me on moving to EDF and asking for my gas meter reading - I politely phoned them and pointed out that the gas meter was outside and only they had the key. A day later EON told me they'd blocked the migration.. something EDF seemed completely unaware of when I phoned them.

It turned out EDF had actually lost the details of the second meter - which they had themselves phoned me about 2 weeks previously - so I had to give them all the information again. Apparently it takes them *another* two weeks to process this information.

2 weeks later guess what. They did *exactly* the same thing - told me the migration had gone through with exactly the same letter I'd received previously, and had *still* not requested both meters so had been immediately rejected - something they *still* had no record of.

I called and went through the same. They said *another* two weeks.. having lost all confidence that this company could even remember what day of the week it was let alone manage an electricity supply I told them where to shove it.

Summary: Avoid