Newest Review: ... said a letter arrived from EDF with an unknown name on it, she didn't open it and brought it to me along other mail. I have the liabil... more
They're 'avin a laugh
Member Name: paul1919
Advantages: Bills arrive on time
Disadvantages: Everything else really
Well, I signed with EDF a couple of years back as I was gullible enough to listen to their promises of 'low prices for ever', 'duel fuel savings' etc. Now I feel like a dual fool! Electricity price crept up slowly - fair enough. Then a gas bill for just over £2500! What?!?!? Customer services told me it was because of estimated bills. Absolute nonsense. I have had regular meter readings. They said 'Don't worry, if you pay £240 a month until it's paid that will be fine.' I can't afford that so their solution was to take me to court to force me to have a pre pay meter installed so that every time I put money on the meter, it automatically takes half the money for the 'debt'. If I change supplier they will send me a final bill for the full amount so I am stuck with these incompitant fools. I am in a situation where I can't afford to pay the amount I would need to to keep the gas on, so I am having to do without gas altogether which is very hard when you have a gas cooker and gas central heating. It is now November and winter is well on the way. Don't know what I'm going to do on Christmas day. I am having to use a few small heaters to keep warm. I can't wait for my next electric bill!
Needless to say I don't recommend EDF and I am furious with them. I wish I could think of a way out of this but I just can't.
More reviews in the field of Utility Service
- Don't Use Npower!!
- Very Bad Experience.
- DO NOT USE THIS COMPANY!
- Ditch and switch? I wish!
- Incompetent customer service
- Scottsih power send debt collection even after we pay them!
- WARNING !! use SSE at your OWN RISK !!
- Avoid NPower unless you want an awful and expensive experience!!
- Power with a conscience
- Scottish Power - cheap rates but no service