Newest Review: ... so the balancing was done in addition to my monthly payment. Needless to say, I contacted EDF Energy about this again pointing out al... more
Great energy provider
Member Name: lubyloo
Advantages: Brilliant customer service I have found
Disadvantages: none so far - except the usual niggles with all companies - price fluctuation!
I have been with edf now for over 3 years, before that I used to change over regularly and I found with all of them, it always sounded better at first and then the next year it would all go up because they'd tried to make it sound better to start with. My belief is they all do this including edf to get you to go to them.
So after I joined edf I had to call them about something, I can't remember what now, but their customer service was excellent. It's a free phone number so I didn't mind how long I waited which generally hasn't been long, on the odd busy time it's been longer but then I'm not paying for it. You can call Monday to Friday 8am to 8pm and Sat 8am to 2pm which is good because you can call in the evenings when you're home from work. It was someone I could understand and that could understand and I remember feeling pleased that the problem was sorted straight away.
From that point I decided all companys are swings and roundabouts with price and actually customer service is so important when something goes wrong or you just need to ask advice about something that I'd rather stay with edf because their customers service is excellent.
Since then we moved and an offer came up - edf were offering cavity wall insulation to their customers, my name is the account holder because I'm the one at home making all the calls, they don't allow joint membership - this worked in our favour! I phoned up and asked about the grant, was it based on our household income or my income because I was the named person, they assured me that it was my income (which was hardly anything) and so we proceeded and had free cavity wall and loft insulation last year!
Since then I have also wanted to reduce our outgoings, so I rang customer services and they were extremely helpful and said that they couldn't tell me the best deal over the phone but to go on the website and have a look at the online deals and then call back with which tarrif I'd like to be on. It seems a bit odd but I can understand they can't tell you which is the cheapest option but they have it all on their website and you can just switch over to their cheapest option.
Sometimes I find it takes a little bit of explaining if I have a question to ask, but it's always in the end sorted out and we understand each other. I've had times in the past with other companies where I just put the phone down in fraustration because I wasn't getting anywhere.
Their bills are fairly easy to understand, sometimes if they change something I just ring customer service and they explain it over the phone. I also like the little bar chart they have on your statement which shows how the average electricity or gas you used this quarter last year, how much you used last quarter and how much you've used this quarter. So you can easily see if your usage is going up or down. It's based on your usage not your cost so it's very acurate.
Edf are also linked with nectar points so all the time I'm collecting nectar points at the same time. They are also hot on any energy saving advice they can give which is helpful, you can ask them how you can save etc.
They claim 'With the recent addition of British Energy, we're now proud to be Britain's largest electricity generator, and we're committed to lower carbon energy production.'
On edf's website is also an energy adviser section to help you learn how to save money and to reduce electricity/gas usage.
Last year they also sent 4 free energy saving lightbulbs.
I decided that as prices go up and down whoever you're with it's best to find someone that you can deal with and seems to give a good service as well as average cost.
Summary: Best provider I have found after trying a few.
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