Newest Review: ... said a letter arrived from EDF with an unknown name on it, she didn't open it and brought it to me along other mail. I have the liabil... more
EDF - The things that annoy me
Member Name: Planner999
Advantages: Below average prices
Disadvantages: just the little things above
I have been an EDF customer for the last 2 years and in general their prices have held below the average, so in terms of value, whenever I have reviewed comparisons web sites, there is very little to beat them. However they are just starting to lose the edge for me on what appear to be trivial things but....
I joined them with dual fuel and self meter readings. With this you got Nectar points for supplying the readings yourself. This has now been stopped, apparently I like thousands of other customers have told them to invest in more important things!! - Somehow I just don't seem to remember this conversation!
Maybe I can accept that the cost this was giving EDF has been used to offset some of the price rises being passed on to the customer, but I would like to really see where that money has gone (maybe larger bonuses for directors)?
Other things that annoy me are the quarterly bills I get. Why do I have to have two separate letters with identical contents (bar one has the gas prices and the other the electricity info). Why not email it to me? I submit the readings, so they know I have a PC.
This quarter, in both letters, there is a booklet explaining to me how EDF is going to give me back some benefits. When I read it, there is nothing new there, but if I want I can fill in a form and post is back to them asking them to advise me on how I can make further savings - Of course I do, what person would not, but why do we have to fill in a form? If their green credentials are so good, why do they not do it automatically?
Maybe I am becoming a grumpy old man but.....
Summary: A good provider if you want just cost savings
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