EDF Energy Reviews

Moved into a new property last July, signed up with edf, after 8 months received a bill from south electric.It turns out edf has been supplies wrong address under my name and my address for post 8 months! I received bills from them all the time but they actually supplies same apartment in block 3 (I am block1).Then called them 5 times over last 2 months ask them to refund, and everytime someone promised me to refund me immediately yet NO REFUND TILL TODAY!!!!RUBISHRUBISHRUBISHRUBISHRUBISHRUBISHRUBISHRUBISHRUBISHRUBISHRUBISHRUBISHRUBISH

Just a warning to any other EDF Energy customers out there about the 'direct debit deal'. One of the terms of the deal is that they do an annual 'balancing' of the account and if you owe over £150 they will take this directly from your bank account via your direct debit. In my case they have done so without warning, so the first I knew ...  Read the complete review

I moved into my first rented house in July of 2011 and I decided to take charge of all bills and accounts to get us sorted. I'm living with 4 other female students and our main concern was the internet package - I didn't put a lot of thought into our utility providers. The previous tenants had used EDF and so the easiest thing ...  Read the complete review

I am writing this review in an attempt to somehow vent and release the frustration I am feeling at the moment with the customer service department of EDF Energy. These people are without doubt the most incompetent, useless, lying and disorganised operation I have ever had the displeasure of dealing with. I am warning you all to never ...  Read the complete review

I realise that utility companies do not make the most interesting of subjects to review but I felt the need to do one on EDF energy as I have recently had a couple of good customer service experiences with them. It may seem like simple things that they have done but it is nice to know that one of the big 6 energy companies appears to ...  Read the complete review

EDF has been menacing me for more than one year now using the contract signed 6 years ago. My business collapsed with the finacial crisis. I paid every electricity been used. They tried to scare me to pay a heavy fine to them to end the contract. They said that if my contract with the landlord not end then my contract with EDF not end ...  Read the complete review

Never never never sign any contract with them. They tried to use the contract to scare me. After I paid for every electricity been used. No good customer service. British gas is much better, no stress.

I spent an hour trying to register so that I can review our account on line. I was totally frustrated by refusal to accept a 16 letter password with one upper case letter (how silly isthat!) or to accept the name of the small busingess which they have used for hard mail correspondence. No phone no on the letter inviting me to go on ...  Read the complete review

I have been an EDF customer for the last 2 years and in general their prices have held below the average, so in terms of value, whenever I have reviewed comparisons web sites, there is very little to beat them. However they are just starting to lose the edge for me on what appear to be trivial things but.... I joined them with ...  Read the complete review

Warm enough guys! Thought not. So much for global warming! How is it when its warm they bang on about man-made global warming and when its very cold they say it's a freak winter and so not relevant, November almost the coldest on record. I suppose I'm doing just that as a global warming sceptic with this review this week but the fact ...  Read the complete review

I have been with edf now for over 3 years, before that I used to change over regularly and I found with all of them, it always sounded better at first and then the next year it would all go up because they'd tried to make it sound better to start with. My belief is they all do this including edf to get you to go to them. So ...  Read the complete review

Well, I signed with EDF a couple of years back as I was gullible enough to listen to their promises of 'low prices for ever', 'duel fuel savings' etc. Now I feel like a dual fool! Electricity price crept up slowly - fair enough. Then a gas bill for just over £2500! What?!?!? Customer services told me it was because of estimated bills. ...  Read the complete review

Tried to migrate to them a couple of months ago.. totally incompetent from start to finish. First they phoned me telling me there were two meters (one is unused) and I told them which one I used. It turns out they did exactly the wrong thing and unless I migrate both meters my current supplier won't allow the migration to go ahead.. ...  Read the complete review

I have been an edf customer for five and a half months now and felt that I needed to give credit where credit is due. I cannot really review their product as we pay for gas and electricity and that's what we get - as you would expect; but I can pass comment on their customer service. I've phoned them on three different ...  Read the complete review

Électricité de France (EDF) is the main electricity generation and distribution company in France. It was founded on April 8, 1946, as a result of the nationalisation of a number of electricity producers, transporters and distributors by the minister of industrial production Marcel Paul. Until November 19, 2004, it was a government ...  Read the complete review

I was previously with Powergen and had all sorts of problems with my meter readings, I ended up owing them about £300 due to wrong meter reads. When I moved we signed up to EDF and they seem alot better, one of the best things is they offer a read and reward scheme for their meter readings. What they do is a week or so before your ...  Read the complete review

I have been with EDF energy for about 5 months. Upon buying my flat I switched from Eon to EDF as based on my estimates of usage they would be cheaper. So far I have been pleasantly suprised. My flat is all electric so I had been quite worried about bills especially in the winter as my only source of heat is from a 3kw portable ...  Read the complete review

I can't speak highly enough of EDF Energy. Firstly let me emphasize that I am not an employee of EDF and have absolutely no connection (if you excuse the pun) with them whatsoever apart from being a domestic user of their energy. They have been my supplier for both Gas and Electricity in the last two properties ...  Read the complete review

Well lets just say that this isnt going to be an objective review as I am rather annoyed at the moment. Anyway, to the topic at hand. In 2007 I moved into a new rented house with several others and noticed that there were several letters addressed to the previous tennents for overdue payments on bills. I ...  Read the complete review

Please excuse this being a rather heated article or opinion, but with the recent price hikes would you really expect anything else. Let me get the positives covered first... it might just make you a little happier. EDF Energy supply both our gas and electric. The bills are always accurate and we pay by direct debit, which ...  Read the complete review