Elf At Home

Description: independent gas company supplying gas to thousands of homes across the UK.

Newest Review: ... reluctant to pay this in one lump sum so I wrote to Elf and offered to pay £200 deposit and £60 per month to clear the debt. Elf agreed and sent me a further direct debit form which I duly completed and returned. Over the past few weeks I have recieved numerous demands for unpaid bills. I have returned four direct debit forms, but still no payments are being deducted. A few weeks ago I ... more

... telephoned and asked for an explanation. Elf apologised and admitted that they had not set up the direct debit, but if I sent in another form they would sort it. They also assured me that they would put a stop on any further demands. I have now received a &#...more

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Elf At Home: Elf-at-home (417 words)
by - written on 14/09/00 (Useful, 140 readings)
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Elf-At-Home. Customer service ? They don't know the meaning of the words ! When I moved into new property in Dec 1988 I signed up for gas supply from Elf-At-Home and copleted a direct debit form for payments of £25 per month on their budget scheme. After several months no payments had been deducted. I telephoned and wrote several times, but over the coming months no gas bills were received and still no payments were made. In July 2000 after 18 months I received a bill for a staggering £500 asking for immediete settlement. I was reluctant to pay this in one lump sum so I wrote to Elf and offered to pay £200 deposit and £60 per month to clear ... Read the complete review

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