Newest Review: ... to change my meter back to the standard tariff. After a second call the meter was changed. Now my trouble began. Every quarter the guy ... more
Member Name: Random Jointer
Date: 23/04/03, updated on 23/04/03 (225 review reads)
Advantages: keen price
Disadvantages: poor customer service, inability to read meter
I changed to London Electric for my Gas and Electric 3 years ago.
As all gas and electric firms use the same grid the decision is based purely on price and Customer Service. I chose to pay by Direct Debit. The electric side sorted this but the gas side found it too difficult to arrange so I just got bills every quarter.
After a few months I calculated it was costing me extra to be on Economy 7 Tariff so I called them to change my meter back to the standard tariff. After a second call the meter was changed.
Now my trouble began. Every quarter the guy came to read the meter, scratched his head, and went on his way. Every quarter I received an estimated bill on the old Economy 7 tariff. I would phone them up and remind them I was not on Economy 7 and they said they would sort it. Sure enough nothing was done and 3 months later it all started again. Remember London Electric were Direct Debiting my account monthly based on a meter that I didn't have.
A couple of months ago I figured enough was enough I cancelled the Direct Debit and I persevered with them and they sent me a new bill based on the reading I gave them on my real meter. To my horror, they worked out that I owed them loads of money because they had back dated to when my meter was at zero! Anyway, after complaining, I have received another bill, then another all with different figures. It became apparent that they were just making up numbers and doubling them. They then worked out what electric I had used that week and applied that figure for the previous 3 years. I was furious, it was January, cold days and long nights = high electric usage.
Out of the many bills they sent me, I picked the cheapest one, payed it and signed up with another supplier.
Beware. It doesn't matter how cheap the tariff is if the company is unable to read the meter
More reviews in the field of Utility Service
- British Gas--Electricity--They need some bright sparks
- Beware of false diagnostics
- Why pay more that you have to - visit www.uswitch.com instead
- Cheap Electric
- You've missed the boat !!
- EDF Energy - beware of direct debit
- Never use Dynorod Plumbing
- WARNING !! use SSE at your OWN RISK !!
- EXTREMELY POOR SERVICE - AVOID THEM
- Power with a conscience