Norweb Where are you?? (Norweb Energi)

Member Name: wendiewoo

Product:	Norweb Energi
Date:	31/10/00 (161 review reads)
Rating:

Advantages: Free Gas until we are metered

Disadvantages: Will have to pay for it in the long run..Boohoo.

How many times will I have to phone Norweb energi to get a meter fitted? To date it has taken five phone calls, two missed appointments and one failed appointment.
All I want is to change meter to a card meter as we have built up a large bill, largely to keeping rooms at oven temperature to keep newborn baby toasted. We have learnt our lesson but still need to pay off bill and keep gas on.
It has taken three attempts to get then to acknowledge the meter being changed. I have phoned then each time I have received a bill asking for payment, as I have ignored recent communications, and each time I telephone they have no record of previous conversations, yet they still know I haven’t paid my bill…mmmmmm.
Each time I have noted the time date and whom I have spoken to and when I mention this, suddenly, as if by magic I am told, “oh I wonder if that’s what that note on your file refers to?”. Strange that don’t you think.
Eventually we agreed on a day and an afternoon appointment, so I structured my working morning around this arranging for the child minder to stay at my home in case their afternoons start at 12.00.
I then waited until 4.30 before telephoning to be told the men work until 6.00pm and beyond. Fair enough.
After 9.00pm, I figured they weren’t coming. When I telephoned at 8.00am the next morning I was told they might have had emergencies which is why they didn’t come, so I guess the mobile phones they carry around are for show only. But that was all they offered me, they then asked “did I want another appointment making?” had to think about this…after deciding I did I was told it will be in a fortnights time. Ah well, I suppose we can turn the heating as high as it goes for another two weeks and not worry about paying for it.
BUT< will they turn up? We will wait and see.

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