Energy at its best (Norweb Energi)

Member Name: earningstuff

Product:	Norweb Energi
Date:	29/09/01 (665 review reads)
Rating:

Advantages: cheaper, more friendly, and better than the rest

Disadvantages: none really

My opinion of British Gas (BG hereafter) is perhaps best kept to specific BG opinion but let me just say that they are not a company that I would willingly do business with. After purchasing my first house I took all gas/electricity meter readings ready to receive bills and start paying!

Not as simple as you might think but to cut a long story short it didn’t take long for me to be so despondent with BG that I was desperate to change supplier. On shopping trip to Safeways I was approached by a NORWEB (now TXU) energy representative and was easily convinced to switch from BG.

From that day on, NORWEB were both my gas and electricity supplier. The process of changing supplier was extremely easy. NORWEB took full responsibility. All I had to do was take a meter reading and pay the outstanding balance from the previous suppliers.

Since then I have enjoyed lower prices for both gas and electricity. Whilst the saving is not massive enough to warrant an extra holiday or a shopping bonanza for the wife, every penny does count in the long run.

More importantly, and one of the main reasons I changed to NORWEB (rather than the other suppliers on the market), was the deal with Tescos. Whereby NORWEB customers receive club point vouchers for every pound spent on NORWEB utility bills. This represents a nice bonus at the end of each quarter as we get almost £4-5 worth of Tescos vouchers for already saving money on our bills.

As if this wasn’t enough, NORWEB customers receive a Goldsaver card which entitles the bill payer to discount at a variety of shops around the country. For me living in Portsmouth there are relatively few shops that accept the Goldsaver card promotions but there are restaurants and shops in Blue Water, Lakeside and other regional outlets that do and you receive a booklet highlighting participating retailers. The offer I use most commonly is the one at Dominoes Pizza where I receive 30% discount on normal
ly full price purchases. Not a bad saving really! I try to keep it in the car as I get a good discount at Granada service stations too.

I originally thought that the energy suppliers were all a much of a muchness in their ineptitude - but I was very wrong. On every occasion I have needed to contact a NORWEB representative they have been courteous, professional and above all helpful. For example I am in credit on one utility and wanted to reduce my DD instalments. This was done instantly and my refund cheque was received two day later! Yes, two days later – I nearly fainted! It took BG 7 months just to organise my account properly!

I have little doubt that as long as TXU energy remain price competitive I will keep my custom with them and in the same respects I have no qualms with recommend TXU to everybody paying a gas and electricity bill.

Summary: