NPower

We have been with npower for six years and have never had a problem with them, or a reason to contact them. We decided to go with them originally as their green tariff was reasonably priced, in fact it is the same price as their normal tariff. They have always given us notice of price rises, unlike some energy companies you hear about who write to tell you that the previous few months will be charged at a new, higher rate. Probably in common with most energy companies, they do tend to raise the direct debits at random by much more than seems necessary ( especially in the summer, as we have storage heaters), as apparently their business would collapse if you owed them 3p, ...

Are we sitting comfortably, then I shall begin.... I have been with Npower since January 2008 and never had cause to contact them. I was happy with my direct debit for dual fuel. Then, on June 1st 2009 I informed Npower I was moving on the 3rd. I had already found out the gas meter in my new flat was prepayment meter from the previous tennant and had been told by the advisor I spoke to that since I have been with Npower for a while and no issues with my credit or payments, then changing the meter shouldn't be problem (remember, this is on the 1st June). Skip to the 3rd. Move into the flat. Provide Npower all my final meter readings (incidentally my direct ...

After 12 months of being with npower for I got my first bill which showed that I was in debt to the tune of £262 which is the saving I should have got by changing from my old supplier. Npower then informed me that my direct debit was to change from £67 a month to £135 a month cover my debt and the fuel that I would be using. After calling customer services and speaking to a manager about the situation there was no help offered just the fact that they could not allow me to drop the amount as it would get me into debt, which was exactly what they had done in the first place with their offer of cheap fuel, which turns out to be the same as all the rest so please do not ...