NPower

This is the first time I write a review which really should be saying only STAY AWAY FROM THESE PEOPLE. This is the story. I have been living with my boyfriend for 3 years already, but at the same time I kept the lease for a house in London I was subletting. The landlord is a friend of mine and one of the tenants is also a friend of mine. I have never bothered to find out who provides the cheapest gas, but last year, I decided to change the way I charge rent to the tenants. Previously I was charging an all inclusive rent, but due to some stupid tenants who left the heating on all day, I decided that they would pay their own bills. I sent ...  Read the complete review

Hate is a strong word to use at any time but I will definately use it in this instance. I think this company is a complete joke when it comes to supplying you with your gas and electric. They really dont know what their left hand is doing from their right. The first time I was with them was 5 years ago when I first got my own place. I phoned them and set up my account for the electric pre payment meter. The meter was in alot of debt but they gave me a code to write this debt off and then I was able to top up my card to be able to get electric in the flat. The customer services were very nice and helpful and was very pleased with them. After 3 years I ...  Read the complete review

Npower is the worst gas electric company by far. I advice everyone to check their contract with them as u can only cancel if u write to them 90 days before ur contract ends so i have been left stuck with them for another year. i dont think i have 1 bill that is correct and their rates are much higher than any i have been quoted. wish me luck for the next year coming 1 yr of stress left.

Without doubt the worst customer service I have ever experienced both from their utilities and boiler repair businesses. Constantly having to chase them when things have inevitably gone awry and twice been told they couldn't call to tell me when there's a problem as it would take up too much of their time! My advice would be to avoid them at all costs.

My experience began Jan 09. Moved into a house with pre-pay meter. Pre-pay meter is possessed by the devil and is taking a huge portion out of our payments for a 'debt' (we have just moved in, we have no debt with NPower). We speak to NPower over the phone and they tell us the last resident left with debts which we are being forced to pay off, if we keep receipts we will be reimbursed, man is coming to change meter'. After pumping huge sums into it (whilst a huge amount is taken off the card as soon as it is loaded into the prepay meter) for a month or two we get back in touch. We are told they dont know what we are talking about, we will get a little credit on our ...  Read the complete review