Why I Hate NPower (NPower)

Member Name: N Ray

Product:	NPower
Date:	05/12/08 (194 review reads)
Rating:

Advantages: none

Disadvantages: The worst administration, the slowest to answer calls, the hardest to resolve issues

Why I hate Npower.

Where to start? For years, out of laziness, I stuck with them. Then they suddenly direct debited me for c £ 300, claiming that THEY had undercharged me over the past 5 years.

For the next 18 months, they cocked up bill after bill. Each time I call - waiting ages on hold on premium rate of course - they say they'll sort out the errors, but never do.

For the past 3 months, I've been trying to switch to another supplier. Each month, the new supplier says I cannot switch as I havent paid Npwer. So I call Npower, pay yet again the arbitrary sum they claim is owed, and wait for the account to be switched. And again the new supplier advises Npower still think I owe them money. So I call Npwer, yet again pay the new sum they demand....and so it goes on.

Why do they haunt me so much? I Hate Npoewer now, and cannot stress to any prospective householder how awful their administration is. BEWARE!!!!!

Summary: TERRIBLE