JOINED NPOWER BOILER AND CENTRAL HEATING SCHEME IN OCTOBER 2010 PAYING £16 A MONTH...ON FRIDAY 14TH JANUARY 2011 I HAD NO HEATING OR WATER....
CONTACTED NPOWER...THE WOMAN ON THE PHONE SAID THEY COULDNT COME OUT UNTIL TUESDAY 18TH JANUARY BETWEEN 8.30 AND 12 00...FAIR ENOUGH I THOUGHT...IT WAS GOIN TO BE 5 DAYS LATER BUT WHAT COULD I SAY (THEY NO BEST APPARENTLY)
TUESDAY CAME I WENT TO WORK MY SON AGED 20 WAS HERE WAITING...THEY ARRIVED AT 9.10!!!..THE ENGINEER WAS HERE 20 MINUTES TOOK A LOOK AT THE PRESSURE GAGE...EMPTIED SOME WATER OUT OF THE BOILER....TOLD MY SON THAT NPOWER WILL BE PHONING ME SOME TIME TODAY....IF THEY DONT PHONE ME I WAS GOING TO HAVE TO PHONE THEM....HE THEN SAID TO MY SON JUST SIGN HERE (A SCREEN LIKE YOU GET WHEN A DELIVERY COMES TO YOUR DOOR) AND OFF HE TROTTED.
I CAME HOME FROM WORK TRIED THE WATER IT WAS RED HOT....LOOKED AT THE PRESSURE GAGE IT HAD FELL TO ZERO (NOT GOOD)
I WAITED UNTIL 16.30 NO PHONE CALL FROM NPOWER SO I DECIDED TO PHONE THEM MYSELF...AFTER 3 PHONE CALLS TO NPOWER.... NOBODY COULD GIVE ME ANY IMFORMATION ABOUT MY ENGINEERS VISIT TODAY...BY THIS TIME I WAS SO ANGRY....I THOUGHT 4TH TIME LUCKY....SO HERE WE GO AGAIN...I DEMANDED TO SPEAK TO THE SUPERVISOR....WHAT A TOTAL KNOBHEAD....HE TOLD ME THAT I WAS GOING NTO GET A PHONE CALL FROM THEM TOMORROW MORNING WITH A QUOTE FOR THE REPAIR....I QUESTIONED THIS AND THE REPLY WAS YOUR BOILER HASNT HAD A SERVICE SO WE CANT MEND A BOILER THAT ISNT WORKING???? THROUGH NO FAULT OF MY OWN NOBODY HAD BEEN OUT TO SERVICE MY BOILER SINCE THE DATE I JOINED THEM...THEY ALSO TOLD ME THAT WE CANNOT REPAIR SOME BOILERS????
I HUNG UP THE PHONE...CANCELLED MY POLICY WITH NPOWER AND DECIDED TO RING BRITISH GAS...TOLD THEM ABOUT MY ORDEAL....I JOINED BACK UP WITH BRITISH GAS...WITH AN INITAIL PAYMENT OF £99..THEN £20 A MONTH AFTER THAT...THEY TOLD ME THAT THEY WOULD BE COMING OUT TO MY BOILER TOMORROW AFTERNOON BETWEEN 12 AND 6...
THAT NEXT MORNING AT 8.00 NPOWER RANG ME WITH A QUOTE FOR £900 FOR THE REPAIR...I WAS GOBSMACKED..THEY REELED OFF WHAT NEEDED TO BE REPAIRED....HEATING ELEMENT (I KNOW THIS IS NOT COVERED WITH THESE POLICIES) PRV AND EXPANSION VESSEL (WHICH ARE COVERED WITH THIS POLICY)
IT WAS GOING TO TAKE 4 HOURS AND 2 ENGINEERS TO TAKE MY BOILER OFF THE WALL...SO TIMES THE 4 HOURS LABOUR BY 2.....
BRITISH GAS ARRIVED AT 13.40...FUNNY ENOUGH IT WAS THE SAME YOUNG MAN WHO CAME 2 YEARS AGO WHEN I WAS WITH BRITISH GAS....HE COULD REMEMBER ABOUT THE HEATING ELEMENT FROM LAST TIME HE CAME....THERE WAS NO PRESSURE THEN TO HAVE A NEW ONE PUT IN...BECAUSE I WAS STILL GETTING HOT WATER AND HEATING AND THERE WAS NO PRESSURE NOW TO HAVE A NEW ONE...INFACT HE SAID THAT HE THINKS THERE COULD OF BEEN A BIT OF DIRT IN IT AND SEEMS THAT IT HAD FLUSHED ITS SELF AWAY...SO I LEFT HM TO DO THE JOB...AT 14.15 HE HAD COMPLETED THE REPAIR AND I HAD A WORKING BOILER...HOT WATER AND HEATING..ALL HE HAD DONE WAS BLOWN THE EXPANSION VESSEL BACK UP WITH A FOOT PUMP...AND CHANGED THE PRV....THANK YOU BRITISH GAS YOU ARE A**********************
I RUNG NPOWER UP AT 16.30 SPOKE TO LOVELY LADY WHO WAS DISGUSTED WITH THIS ORDEAL AND TOLD ME TO EMAIL NPOWER WITH MY COMPLAINT ANFD TELL THEM THAT YOU NEED A REFUND FOR ALL THE MONTHLY PAYMENTS OF £16...OR SOME COMPANSATION FOR ALL THE UPSET AND INCOVENIENCE....IF THEY DONT GET BACK TO ME I AM GOING TO THE NATIONAL PAPERS TO TELL THEM ABOUT MY EXPERIENCE.