NPower ........NO Power (NPower)

Member Name: mindiomork

Product:	NPower
Date:	01/06/01 (146 review reads)
Rating:

Advantages: none

Disadvantages: n/a

I was moving house.
I had been with Norweb Energy for 2 years and was very happy with the service that they had given me in that time.
I phoned them to tell them that I was moving and they informed me that they were not the suppliers to the propery that I was moving to but would arrange for me to change over to them in 14 days.
Meanwhile I had to find out who the supplier was to the house I was moving to.
This was kindely given to me by (24 seven) who told me that the supplier was NPower.

I phoned the number for NPower and was kept on 'hold' for 20 mins before I was met with 'hello NPower how may I help you', I asked them if they were the suppliers to my new address and 'Janet' said yes for gas and electricity.
I explained that we would be moving in and then gave them my name and address for their records.
The gas bit was ok as all they wanted was the meeter reading, the problem was the elactric meeter which was a card operated meeter. ( never having had one of these before I didn't know what to do).
Janet said I needed to go and get a 'New Customer' card from a shop in the town and fit it into the slot and then this would charge up the meeter with credit for the electricity. This sounded easy.
Off I went to the shop and paid £10 on a New Power Card.
I came home, put it in the slot *invalid card please remove*
ON the phone to NPower, another 20 mins on 'hold'.
Janet again, I explaned what was happening when I inserted the card in the meeter.
Take it back to the shop said she and get it 'verified'.
Back to the shop, got it 'verified', Came back home, card in slot........*invalied card please remove*.
Back on the phone, and yes Janet again, she couldn't understand why the card wasn't clocking up, suggestion from Janet,
go and get another card the last one must have been faulty.
Back to the shop, another £10 New customer pow
er card.
Back home, full of high hopes. no you guest it, *invalid card please remove*
Back on the phone to NPower.
Yes Janet again, OH Er I dont know she said'Hold the line a moment' 15 mins later........
What we will do is send you a power card through the post with £20 credit on that you have spent already and put it into your meeter when it comes.

Two days later the Power Card arrives.

Yes you've guest right again *invalied card please remove*.
Back on the phone again to NPower.
Janis wasn't there today, her day off,
it took me all of ten minutes to explain the problem to Sophie.
She suggested getting this card'charged up' with £5 and then trying the card again, 'it will work then' she assured me.
Back to the shop £5 on the card.
Back home , card in meeter ,.......invalied card........by this time I was boiling mad.

Too late to phone again ..wait till the morning.
NPower, again the next morning , no Janet or Sophie, I explained everything again.
Tracy said "Im sorry but your not one of our customers"
I was speechless.
How come you have been dealing with me for three days and now you say that i am not one of your customers, she couldn't answer that, all she did say was that I was Norwebs customer from the following day and that to contact them the following morning and let them 'deal' with it
I slammed down the phone in a fit of rage, I can't remember ever being so mad at anyone before.

I duly phoned Norweb the following morning and within three hours my meeter and electicity supply had been sorted out.

Thank you Norweb.

Goodbye and good riddence to NPower.

usefull numbers for suppliers to properties for electricity.
Norweb Region 0800 195 4141
Eastern 0800 783 8838
Manweb 0845 272 2424
Midlands 0345 331 331
Scottish Power 0845 272 7999


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Update thursday 14th June.


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Recieved a letter from N.Power today asking why I hadn't contacted them since I moved into the propery EH!!.
If I dont contact them within seven days they are going to issue me with a bill for 'the standard quarterly bill' and estimated readings for the electricity usage since I moved in.

No mention of the £25 credit they still owe me.

I was again on the phone to N.Power, I spoke to Sophie again.
Sorry our mistake she said , you should not have got that letter. We know your not our customer and you should not have been sent the letter.

Yes I will sort out your £25 credit TODAY.

I live in hopes.

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