Npower lies (NPower)

Member Name: poesmother

Product:	NPower
Date:	16/08/01 (189 review reads)
Rating:

Advantages: Cheaper Bills

Disadvantages: Dishonest Staff, Being Conned into Signing Contracts

I have nothing to say about Npowers service per say. What I wish to write about is the disgusting way in which at least some of their sales personnel behave.

I was visited this week by an Npower representative, who enquired as to who my current electricity supplier was. When I told him, I was told that Npower had bought this company out. Therefore, all supplies would be changing over to Npower within the next few weeks. I was also told I needed to sign a form to check that they had my correct name & address, & my preferred payment method, which I did.

Subsequently, I double checked with my current supplier, who informed me that the information I had been given was incorrect. They have not been taken over by Npower, & I was conned into signing over my supply.

I have written to Npower to cancel the contract, and also to tell them why I have cancelled. I have also written to the Electricity regulation board to inform them. I accept that I was naive in accepting what this salesman said at face value. However, I feel it is disgusting that such practises are carried out. If their service is so good, why are they employing people who lie in this manner? I hope I have been able to cancel this contract in time, but I worry that more vulnerable people will not be able to do so. Yes, a few unscrupulous salesmen spoil things for genuine company representatives, but maybe the company itself should vet its sales people more carefully.

Summary: